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I have a user that just got a pearl, it appears that his contacts are ... BlackBerry Pearl forum

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    cleargold's Avatar
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    Address Book Help

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    I have a user that just got a pearl, it appears that his contacts are in the phone but when you hit the address book icon on the front screen there is nothing in there. I dont know how these things work exactlly any advice on how to add the contacts, that seem to be in the phone, to the address book without having to type them all in.

    I think he used the desktop app to get them in in the first place.

  2. #2
    Rcbjr's Avatar
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    Re: Address Book Help

    cleargold, Welcome to PinStack.

    Is this on a Corporate BES? Could he have tried to use a filter with a category that is not used for any of the loaded contacts? Have the user go to Options/Status then open the menu and select Database Sizes. The first entry should be the Address Book. It will show the number of entries/Size.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
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    Re: Address Book Help

    Are the contacts on his SIM card? Try browsing the SIM cards addresses and let us know (Use the menu key while in the address book to view the SIM Cards addresses).


    Bill

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    cleargold's Avatar
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    Re: Address Book Help

    he went into menu and options and sort and after he flipped the sort from first name to last name they all popped up but he says that after about 5 or 6 calls that they disappear

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    Re: Address Book Help

    Have him try a Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in). Sometimes this will cure a problem like this.

    Rcbjr.
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  7. #7
    cleargold's Avatar
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    Re: Address Book Help

    he took it into cingular and they told him that there was something wrong with his bb and that they will have to get him a new one as soon as they come in.

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