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hi, i have had my pearl for a few months now. recently when i try ... BlackBerry Pearl forum

  1. #1
    rtubman's Avatar
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    Question 8100 Camera Broken. Grey Box even on main menu!! Help!

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    hi,
    i have had my pearl for a few months now. recently when i try and use the camera the application starts up and it looks normal but the camera doesnt show a picture, it just shows a grey box. then a error message or some sort of warning message pops up, but you cant read it becuase the grey box wipes out most of the screen. all you an see is that theres a button to click ok. when i click ok the camera app closes and it comes back to the main menu, but the grey box is still there and you cant see any icons except the bottom row. its very strange. i have done my reserch and i cant find anyone that has experienced the same thing.

    yes i have pulled the battery. the onoy way to clear the screen from the grey box is to pull the battery. i even did the update to the new os version and the problem still continues. please help.

    ricky
    Last edited by rtubman; 09-11-2007 at 03:32 PM.

  2. #2
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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    please help. its been 30 min and no responses.

  3. #3
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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    Are you connected to a BES with an IT Policy on your BB

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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    when the grey box shows up have you tried hitting alt+escape to see what programs are running? How are you launching the camera, clicking the icon or the side convenience key?

  5. #5
    rtubman's Avatar
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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    i am not connected to bes. this is my personal phone.

    i have tried launching the camera both ways. with the button on the side and by clicking the icon. if i were to hit alt+escape i woudlnt be able to see what is running. the grey box(camera screen) takes over the phone and anythign behind it i cannot see. even when i hit the menu button the menu pops up for the camera options but i can only see the very bottom of it, where the grey camera screenshot box stops. i wish i could take a pic of it somehow so you might understand what im talking about.

  6. #6
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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    Quote Originally Posted by rtubman
    i am not connected to bes. this is my personal phone.

    i have tried launching the camera both ways. with the button on the side and by clicking the icon. if i were to hit alt+escape i woudlnt be able to see what is running. the grey box(camera screen) takes over the phone and anythign behind it i cannot see. even when i hit the menu button the menu pops up for the camera options but i can only see the very bottom of it, where the grey camera screenshot box stops. i wish i could take a pic of it somehow so you might understand what im talking about.
    If you can connect it to a pc you can use this http://blackberryforums.pinstack.com...ds/links/5/582 to take a screenshot...but it sounds like your camera app got screwed up somehow...you might have to update or reload your os. BTW..what os are you using?

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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    i actually updated my os yesterday to the most recent one (4.2.1.107) thinking it woudl help. but it didnt.

  8. #8
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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    oh, and i cant even use that program beucase im at work and the company internet blocker wont let me dl any programs.

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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    If I was you I would have had called for an exchange allready!

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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    I would try to re-install the OS. Maybe just a bad installation.

  11. #11
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    Re: 8100 Camera Broken. Grey Box even on main menu!! Help!

    Ya I wondering what the error is that you say pops up...but it does sound like a software issue...

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