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    aiyssa's Avatar
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    2 problems, email and ringing

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    so I had a problem with my other blackberry (about 10 days old, screen just went white and couldn't get it off white so they gave me a new one at at&t) where for some people my phone would ring and for others it wouldn't. With this new phone I am still having the SAME problem.. and I've had it for about two days.

    My second problem has to do with emails. I was getting my emails when I first got my phone and now I am not getting any of them. Anyone know what I can do to fix this? Thanks.

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    Re: 2 problems, email and ringing

    You might want to try upgrading your OS to the most current version, I mean if you are having the same error with two seprate phones right out of the box.

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    Re: 2 problems, email and ringing

    Hi Aiyssa,

    Lets start with the email problem - have you gotten emails since you got your new phone and they suddenly stopped? If you are on Outlook make sure that your desktop is set to "leave messages on the server". Check this, and resend your service books if this is not the issue. See if that helps.

    Now - for some contacts your phone does not ring? Do these contacts have custom ring tones? Lest also check your profile settings for anything strange. Go to Profiles>Advanced and at the bottom of the page it will say "Use Active Profile Except For:" Post back anything that is check marked here.
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    Re: 2 problems, email and ringing

    How do I upgrade it to the newest version? I would assume that if it comes right out of the box it is the newest version but maybe not.

    And I thought that I had gotten a couple emails but maybe I haven't. I'm not on outlook I don't believe?

    No only one person has a custom ringtone and they've never tried to call me. Things were check marked there, but I unchecked them a while ago. It says Use Active Profile Except For: Important Calls. But it's not checked. Should I check that?

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    Re: 2 problems, email and ringing

    Quote Originally Posted by aiyssa
    How do I upgrade it to the newest version? I would assume that if it comes right out of the box it is the newest version but maybe not.

    And I thought that I had gotten a couple emails but maybe I haven't. I'm not on outlook I don't believe?

    No only one person has a custom ringtone and they've never tried to call me. Things were check marked there, but I unchecked them a while ago. It says Use Active Profile Except For: Important Calls. But it's not checked. Should I check that?
    Check what version you have by going into options> about

    the third line down is the version /OS info

    the most current OS will look like thisv4.2.1.101 (platform 2.3.0.80)

    you can use OS's that aren't from your carrier and it will be fine just remember that you need to delete the vendor.xml file

    here is a list of OS's by carrier
    http://blackberryforums.pinstack.com...are_links.html

    and here's the FAQ guide to upgrading the OS, PM me if you need more help when it comes to upgrading and I'll guide you thru :-) and welcome to the stacks
    http://blackberryforums.pinstack.com...rade_your.html

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    Re: 2 problems, email and ringing

    O/S - Go to Options>About and post the third line, something like v4.2.1.101

    Did you set up your email account(s) again after you got the new phone? Do you have message folders on this phone for all of your accounts? Can you compose and send an email?

    The ringer thing has me stumped right now....can you confirm that if a contact does not ring it NEVER rings when they call?...hopefully the OS install from Remy's post will fix this.
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    Re: 2 problems, email and ringing

    Alright I've started downloading the updated version, I'll let you know how it goes from there :]. Thanks Remy.

    Yes, I set up the accounts again after I got the phone. I think I have message folders on this phone for it? If you mean do I have a message icon with a place for my email address then yes I do. And yes, I composed and sent an email yesterday to my other email account yesterday and it sent and I received it.

    Yes, if a contact does not right it never rings. Strange because this phone now works for numbers that didn't work before, but now other numbers don't work.

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    Re: 2 problems, email and ringing

    Ok then, that eliminates the obvious for your email issue....lets hope that the new operating system helps...OH - WAIT -- are you using the DeskTop Manager that AT&T included on the CD? If yes, you need to download the new DM before you do anything else...there are known issues with the CD version.
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    Re: 2 problems, email and ringing

    Quote Originally Posted by GaryF
    Ok then, that eliminates the obvious for your email issue....lets hope that the new operating system helps...OH - WAIT -- are you using the DeskTop Manager that AT&T included on the CD? If yes, you need to download the new DM before you do anything else...there are known issues with the CD version.
    I apologize, Gary is right b4 you begin the install make sure you are using the most current Desktop Manger I believe the most current one is 4.2 service pack 2 here is the link
    https://www.blackberry.com/Downloads...93E4F3BB068C22

    and just let me know if you need ne more help

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