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HI....I HOPE YOU CAN HELP...PLEASE!!! My girlfriend has a Pearl 8100 (Cingular) and the handheld ... BlackBerry Pearl forum

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    jayk23's Avatar
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    1st timer....needs help with Pearl that won't stay on

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    HI....I HOPE YOU CAN HELP...PLEASE!!!

    My girlfriend has a Pearl 8100 (Cingular) and the handheld turns on, shows the welcome screen, software security loading progress, and then shuts off. The only way to get it to do this is to take the battery in and out of the handheld. That is the least of my concern (but would like to know what is happening if anyone knows!). The repair dept. said that there is no sign of water damage, etc.

    The main issue is the information on hundreds of contacts, etc., that is on the handheld (and not on the SIM card). I guess she hasn't been saving the info on the SIM card, but directly to the handheld. Also, she hasn't been backing-up the info to her computer.

    With the handheld not turning on and staying on, how can the information be retrieved from the memory? Similar to and type of storage device, I am pretty sure the info is there, just can't access it

    PLEASE HELP ME!!

    Jason

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    Re: 1st timer....needs help with Pearl that won't stay on

    Remove the battery from the device and plug it into the USB and start up DM. I read this somewhere on stacks. It should connect and you can backup stuff. Let me find the thread for you.
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    Re: 1st timer....needs help with Pearl that won't stay on

    I did some reading, first before you do anything. Make sure the battery is fully charged (der). And if it shuts off again try pressing and holding the END button to turn the power back on. If that doesn't work then try following some of the steps found here. Let us know how it goes.
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    Re: 1st timer....needs help with Pearl that won't stay on

    Have you tried a different battery? Let us know how it goes.

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    Re: 1st timer....needs help with Pearl that won't stay on

    wow cp, thats a really good idea, REALLY! (not being sarcastic).. this that you're thinking cap? I think thats why I like reading up on these forums!

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    Re: 1st timer....needs help with Pearl that won't stay on

    You may also be able to take it to your local cingular store to have them use the Cell Bright. If you can get power to it, even without the screen on... the machine can get the info off for you.
    Good luck to you!

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    Re: 1st timer....needs help with Pearl that won't stay on

    i know this thread is over a year old but did you ever solve your problem?

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