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They're not totally gone as the categories I had created before are still there with ... BlackBerry Curve forum

  1. #1
    shawnystugots's Avatar
    shawnystugots no está en línea Stack level 1
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    Upgraded to 4.5 and my BlackBerry messenger contacts are gone!

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    They're not totally gone as the categories I had created before are still there with the number of contacts in each listed (eg. Contacts (2/14), Family (0/3). It has only restored those who have since started a conversation with me. Any ideas. I have already lost my contact list once and had to re-add everyone. It seems to still have my lists, it just doesn't want to show them to me.

    Thanks.

  2. #2
    EricaJ1073's Avatar
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    ~via 8120 (wap.pinstack.com)~

    Check to see if there is a Pending PIN Updates list.

  3. #3
    GaryF's Avatar
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    You might try this. Use Back Up /Restore / Advanced (in desktop manager)to restore your BBM data base from your last good back up.
    BlackBerry® Certified Support Specialist
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  4. #4
    azstar's Avatar
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    I have done several upgrades and downgrades on my devices lately and have had that happen a couple times. Gary's suggestion of restoring from a backup is what I did as well.

    Also I always do a seperate backup before I upgrade or downgrade. I have found that the backup that happens during the upgrade process sometimes has glitches. I've lost messages and contacts that way before.

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