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Hello I am that lucky person to have cracked my brand new BB's screen 2 ... BlackBerry Curve forum

  1. #1
    lize2285's Avatar
    lize2285 no está en línea Stack level 1
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    Question Updating pin for old to new BB

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    Hello I am that lucky person to have cracked my brand new BB's screen 2 days after getting it...anyways I got a new BB (thank god for insurance) and am having trouble updating my pin on my BIS...(SEE BELOW ON INSTRUCTIONS I AM FOLLOWING)

    I am a Verizon customer and when i try to register it says:

    "your account is not accessible via HTML browser. Please use your device to access BIS"

    However all i can really do on my BB with BIS is change my username pretty much...nothing that allows me to update my pin...

    can anyone help???

    ------ (see #4)
    To switch to a new BlackBerry Wireless Handheld and restore the data from a backup file:
    1. Back up the data from the old handheld.
    2. Load data to the new handheld.
    3. (BES) Switch your email account to the new handheld.
    4. (BIS) Switch BlackBerry assigned to BIS account
    Step 1 - Back Up the Old Handheld

    To back up the data from the old handheld:
    1. Connect the handheld to your personal computer.
    2. Use Backup and Restore to back up the data. This will create an .ipd file.
    3. Disconnect the handheld.
    Step 2 - Load Data to the New Handheld

    To load the data from the .ipd file to the new BlackBerry:
    1. Remove the SIM card from your old handheld and insert it into the new handheld.
    2. Connect the new handheld to your personal computer.
    3. BES only When prompted to switch your email account to the connected handheld, click No.Note: If you switch your email account now, the handheld will encounter an error when you attempt to restore data to the handheld from the backup file.
    4. If the new handheld had a previous owner, clear all the data on the handheld. For instructions, see "How To: Erase all the data and applications on the BlackBerry device"
    5. In Desktop Manager, use Backup and Restore to restore the data from the .ipd file to your new handheld.
    6. Once the data has been restored, disconnect the handheld.
    Step 3 - Switch BES Email Account to New BB (BIS users skip to Step 4)


    To switch your email account to the new handheld:
    1. Reconnect your new handheld to your personal computer.
    2. When prompted to switch your email account to the connected handheld, click Yes.
    3. If prompted to update the handheld software, follow the on-screen instructions.
    4. When prompted to generate a new encryption key, click OK, then move your mouse in a random motion until the Generating New Key dialog box close.
    Step 4 - Switch BlackBerry assigned to BIS account

    For BlackBerry Internet Service 2.0
    1. Go to your service provider’s BlackBerry Internet Service web site and log in to your account.
    2. Click Change Handheld.
    3. To change the PIN, delete the number in the Handheld PIN field and enter the new PIN.
    4. Click Save.
    For BlackBerry Internet Service 1.8
    1. Go to your service provider’s BlackBerry Internet Service web site and log in to your account.
    2. In the top menu, click Profile.
    3. Under Change Handheld, click the handheld hyperlink.
    4. To change the PIN, delete the number in the PIN field and enter the new PIN.
    5. To change the ESN or IMEI, delete the number in the ESN/IMEI field and enter the new number.
    6. Click Submit. Your information is saved.
    Done!

  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
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    Here you go....this is an issue with newer accounts that were set up with your BB. Here is the solution:

    Procedure
    BlackBerry Internet Service 2.4 provides new BlackBerry Internet Service subscribers with an Automatic Login feature that does not require a username or password to be typed when accessing the account directly from the BlackBerry smartphone.
    Some integration types, such as IBM® Lotus® Domino®, or Microsoft® Outlook®, require an Internet browser for configuration. Additionally, some features of a BlackBerry Internet Service email integration, including signature and filters, can only be modified from a computer browser interface. In these cases the BlackBerry Internet Service subscriber must change from Automatic Login mode to one requiring a user name and password.
    To change from Automatic Login mode to requiring a username and password and be able to access the BlackBerry Internet Service using a computer browser, complete the follow steps:
    1. Click Setup Wizard or E-mail Settings icon.
      Note: Icons may be different depending on the BlackBerry smartphone service provider or theme.
    2. Click Services and Settings.
    3. Click Create User Name.
    4. The BlackBerry Internet Service subscriber will be prompted with a screen stating that this is a permanent change. This change will allow access using a computer browser as well as the BlackBerry smartphone. Type a valid username and password.
    5. The BlackBerry Internet Service subscriber may then log in to the service provider specific web site using the username and password to access the BlackBerry Internet Service account from a computer browser. Navigate to the service provider web site or go the Email Setup page. In the Get started from your computer section, select a Region and then click the service provider.
    BlackBerry® Certified Support Specialist
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  3. #3
    Medic's Avatar
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    very nice walkthrough.
    Sorrow is tranquility remembered in emotion.

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