Page 1 of 2 12 LastLast
Results 1 to 15 of 24

Background Info: Device: 8320 OS: v4.2.2.171 Carrier: T-Mobile Data Plan: Unlimited BIS "Request cannot be ... BlackBerry Curve forum

  1. #1
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    unable to open attachments from email

    Advertisement



    Background Info:

    Device: 8320
    OS: v4.2.2.171
    Carrier: T-Mobile
    Data Plan: Unlimited BIS


    "Request cannot be completed. Service book information not found."

    This is what has been happening ever since I updated to the newest Tmo OS, when I try to open attachments (pdf, jpeg, gif, doc, any type of attachment) from emails.

    I cannot log in on the T-Mobile website, never have been able to, and CS hasn't been able to help.

    Has anyone else had this problem and found the answer?

    90% of the emails I get have attachments and its a crucial part of my bberry.

    Any ideas? Thanks to all

    dj flyy
    dj flyy

  2. #2
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: unable to open attachments from email

    When you use desktop manager, there is a box labeled blackberry attachment services, run desktop manager and make sure that box is checked.

    post back
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  3. #3
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    Re: unable to open attachments from email

    Tried it from Application Loader, device restarted, no luck.

    Then (for sh*ts and giggles...)

    i tried "Attachment Options" and "Attachment Data"

    neither worked.
    Last edited by dj flyy; 10-08-2007 at 09:04 PM.
    dj flyy

  4. #4
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: unable to open attachments from email

    on desktop manager run app loader and a list comes up should look like this. let us know
    Attached Images Attached Images
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  5. #5
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    Re: unable to open attachments from email

    yep got that screen, tried it, device rebooted.

    Now, when i open emails with attachments, the text showing their presence is there, however you cannot "open" them, and the icon in the Messages application does not show the paperclip.
    dj flyy

  6. #6
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: unable to open attachments from email

    try sending a new email with attachment ! think it only works on new emails, also what type of attachments? and how big?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  7. #7
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    Re: unable to open attachments from email

    Usual attachments are 3pg .pdf files, and pictures. I just tried multiple different emails with multiple different attachment types, none worked. I had (after previous post) uninstalled and reinstalled the "Backberry Attachment Services" , and now we're back to the original
    "Request cannot be completed. Service book information not found."
    dj flyy

  8. #8
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    Re: unable to open attachments from email

    ...but the paperclip has returned!
    dj flyy

  9. #9
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: unable to open attachments from email

    try this, resend your service books after checking blackberry attachment service. then a batt pull, that should do it
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  10. #10
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    Re: unable to open attachments from email

    now i'm not new to blackberry, but to the best of my knowledge resending service books can ONLY be done thru the carrier website w/ a logon?

    that's something i dont have
    dj flyy

  11. #11
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    Re: unable to open attachments from email

    p.s. i re-registered with T-Mobile via the device this a.m.
    dj flyy

  12. #12
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: unable to open attachments from email

    host routing table register or service book resend?
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  13. #13
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    Re: unable to open attachments from email

    Options>Advanced Options>Host Routing Table>MenuButton>Register Now
    dj flyy

  14. #14
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
    Join Date
    Oct 2006
    PIN/ID
    ask me
    Posts
    3,504

    Re: unable to open attachments from email

    Quote Originally Posted by dj flyy
    now i'm not new to blackberry, but to the best of my knowledge resending service books can ONLY be done thru the carrier website w/ a logon?

    that's something i dont have

    naw urban myth, open the app called "setup internet e-mail" that will allow you to resend your service books, from the BB.

    hit service books from the menu, then send service books. followed by a batt pull
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  15. #15
    dj flyy's Avatar
    dj flyy no está en línea Stack level 3
    Join Date
    Jul 2007
    PIN/ID
    244ac444
    Posts
    231

    Re: unable to open attachments from email

    superb. got that working. now while you're doing a great job answering all my questions, I'm wondering how I change which e-mail account the device "composes" defaultly from. i have 3 accounts activated with the phone, a ".mac" "gmail" and "@tmo.bberry"

    I'd like the default compose to be from the gmail account, but every since i registered the @tmo, it has been sending thru there.

    thanks so much for the help with the service books etc
    dj flyy

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •