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Basically I believe they check the IMEI number to see when the phone was purchased ... BlackBerry Curve forum

  1. #31
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    Re: Stunned!!!!!

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    Basically I believe they check the IMEI number to see when the phone was purchased and that is how they determine if it is under the year warranty. I had a curve from eBay that I had some issues with and I called in and got a replacement shipped to me.

    They cross-shipped the phone so I was never without a phone.

    I find AT&T's warranty exchange department to be the easy to work with. They have replaced many phones for me and even offered me different ones if I constantly had trouble with a model. They have always cross-shipped the phones and even overnighted them many times because of the troubles I was having.

    Their regular customer service may not be so great at times, but that is one department I generally enjoy speaking to.
    Last edited by Naylor07; 10-25-2007 at 02:02 PM.

  2. #32
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    Re: Stunned!!!!!

    were tehy out of stock of the 8300 when u called? this is ridiculous they do it for you and not for anyone else

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    Re: Stunned!!!!!

    Quote Originally Posted by reddog187
    Really? They wouldn't do that would they? So you mean if I get a phone from ebay branded at&t and it goes haywire within a year I can bring it to a store and say hey I need a new one?
    Yes and no. If the phone is under 30 days old and purchased at a store, you can exchange it at ANY corp store. If it was purchased online (no matter where) and it has been OVER 30 days but less than 1 year, you can call XBM (ATT's exchange by mail) and they will express a replacement to you and then you send them the defective one.
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    Re: Stunned!!!!!

    Quote Originally Posted by Naylor07
    I find AT&T's warranty exchange department to be the easy to work with. They have replaced many phones for me and even offered me different ones if I constantly had trouble with a model. They have always cross-shipped the phones and even overnighted them many times because of the troubles I was having.

    Their regular customer service may not be so great at times, but that is one department I generally enjoy speaking to.
    Agreed!
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    Re: Stunned!!!!!

    Quote Originally Posted by reddog187
    Really? They wouldn't do that would they? So you mean if I get a phone from ebay branded at&t and it goes haywire within a year I can bring it to a store and say hey I need a new one?
    I think the key here is that you need to be a current AT&T customer and contact the warranty exchange dept. to do the exchange.
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    Re: Stunned!!!!!

    I just got off of the phone with warranty replacement since I have been having issues anyway. The rep informed me that they are indeed replacing mine with an 8310!

    I just hope that is what is in the box when I open it up.

    I will post back here when I get it to let everyone know.

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    Re: Stunned!!!!!

    Quote Originally Posted by vas729
    I just got off of the phone with warranty replacement since I have been having issues anyway. The rep informed me that they are indeed replacing mine with an 8310!

    I just hope that is what is in the box when I open it up.

    I will post back here when I get it to let everyone know.
    what was your reason for the exchange?

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    Quote Originally Posted by Dream Rider
    I think the key here is that you need to be a current AT&T customer.
    Right, I figured that would go without saying. Obviously you do need to be a current ATT customer.

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    Re: Stunned!!!!!

    Quote Originally Posted by shakuyi
    what was your reason for the exchange?
    Battery life and issues with the trackball. They didn't ask any questions. They were the ones that initiated the exchange. Then she told me about the upgrade since at&t is replacing the 8300 with the 8310.

    I'll believe it when I see it when the box gets here. I am hoping that is what shows up.

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    Re: Stunned!!!!!

    Quote Originally Posted by vas729
    Battery life and issues with the trackball. They didn't ask any questions. They were the ones that initiated the exchange. Then she told me about the upgrade since at&t is replacing the 8300 with the 8310.

    I'll believe it when I see it when the box gets here. I am hoping that is what shows up.

    Start believing it brother!!!!!!

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    Re: Stunned!!!!!

    Quote Originally Posted by mwo2616
    Start believing it brother!!!!!!
    Did you get your replacement already mwo? Did you get an 8310?

    If so, what all did they send with it? I am just wondering because the colors of the 8310 are different than that of the 8300. If they just send the phone only with no battery cover, it is going to look silly with 2 different colors on it.

    Was it new or a refurb? Although I dont even think an 8310 refurb would even be possible this early in its life.

    Let me know when you can. I am curious about this.

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    Re: Stunned!!!!!

    Quote Originally Posted by vas729
    Did you get your replacement already mwo? Did you get an 8310?

    If so, what all did they send with it? I am just wondering because the colors of the 8310 are different than that of the 8300. If they just send the phone only with no battery cover, it is going to look silly with 2 different colors on it.

    Was it new or a refurb? Although I dont even think an 8310 refurb would even be possible this early in its life.

    Let me know when you can. I am curious about this.

    It was BRAND NEW IN THE BOX!!!!!!!!!!

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    Re: Stunned!!!!!

    Quote Originally Posted by mwo2616
    It was BRAND NEW IN THE BOX!!!!!!!!!! SEE my post titled STUNNED!!!!!!!!!
    Oh holy sh**! Now I am really excited to see what shows up in the next few days. How long did it take to get it to ya? Did you opt for the 2 day shipping as I did?

    And what about the color? Which one did you get?

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    Re: Stunned!!!!!

    I ordered it on Tuesday morning, and it arrived Wednesday around lunch!

    Titanium!
    Last edited by mwo2616; 10-25-2007 at 10:30 PM. Reason: Automerged.

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    Re: Stunned!!!!!

    Oh nice. I hope mine gets here tomorrow then. That would rock! I hope I get lucky like you did!

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