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I called AT&T today to make a warranty exchange on my Curve 8300 that i ... BlackBerry Curve forum

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    mwo2616's Avatar
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    Thumbs up Stunned!!!!!

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    I called AT&T today to make a warranty exchange on my Curve 8300 that i just purchased in August. When i got a CS Rep on the phone, she informed me that AT&T has discontinued the 8300, and it would be replaced with an 8310!!!! I could not believe what I was hearing.......

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    Re: Stunned!!!!!

    Lucky you!

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    Re: Stunned!!!!!

    Man...I hate buying phones sometimes...

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    Re: Stunned!!!!!

    Sweet

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    Re: Stunned!!!!!

    Quote Originally Posted by mwo2616
    I called AT&T today to make a warranty exchange on my Curve 8300 that i just purchased in August. When i got a CS Rep on the phone, she informed me that AT&T has discontinued the 8300, and it would be replaced with an 8310!!!! I could not believe what I was hearing.......
    if you dont mind me asking..what was wrong with your phone that you got a warranty exchange?

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    Re: Stunned!!!!!

    Congrats on the free upgrade
    Wendy
    Iphone...what else would a MAC user have.....

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    Re: Stunned!!!!!

    Well done... congrats indeed - I love mine


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    iPhone 3G & BOLD



  8. #8
    mwo2616's Avatar
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    Re: Stunned!!!!!

    Quote Originally Posted by rws381
    if you dont mind me asking..what was wrong with your phone that you got a warranty exchange?

    The Black Rubber was peeling all around the phone!

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    Re: Stunned!!!!!

    Hope you get the upgrade as they might deny it due to so many 8300 already in the system.

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    Do you think AT&T would also exchange for the same issue on my 8300? I bought mine brand new off of ebay. It's branded with AT&T and it's still locked to the carrier also.

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    Re: Stunned!!!!!

    Quote Originally Posted by cupiecat
    Do you think AT&T would also exchange for the same issue on my 8300? I bought mine brand new off of ebay. It's branded with AT&T and it's still locked to the carrier also.
    yea I don't think they would...usually have to purchase from them

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    Re: Stunned!!!!!

    Probably not unless you pruchased from an authorized dealer. Although some have been lucky, but according to AT$T the warranty only extends to the original (first) owner, so you may be SOL. This is the reason that some recommend purchasing from the carrier directly, but with not even being able to add insurance, alot of us see no benefit of paying their extortionist prices.

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    Re: Stunned!!!!!

    Quote Originally Posted by mwo2616
    The Black Rubber was peeling all around the phone!
    think they would warranty one for dust under the screen and loose rubber on the right side?

  14. #14
    squeakr's Avatar
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    Re: Stunned!!!!!

    They wouldn't warranty my 2 month old Pearl that had a crack on the silver ring around the trackball. They told me it was abuse and that if I sent it in like that they would charge me full price for the replacement, and this was a refurb already from the manufacturer. Told me to buy a new phone, so I did a 8320 with T-Mobile. This was the last straw after the other 8 defective devices they sent my wife and myself over the 5 months. Thanks for no CS support AT$T. They even said it was my fault for not having insurance on the device. I then asked them to add it and they said it wasn't available for this device. NO DUHHH!! Most worhtless CSR I have experienced since the abmonination known as Sprint.

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    Re: Stunned!!!!!

    ~via BB (wap.pinstack.com)~lol, I wish alltel would realize consumer berry plans are the future so I could dump my sprint work phone for it.

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