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I have an ATT branded 8310. Ever since I purchased it the left rubber side ... BlackBerry Curve forum

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    mbranscum's Avatar
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    Rubber side strip loose...ATT no help

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    I have an ATT branded 8310. Ever since I purchased it the left rubber side grip has been loose. I procrastinated and didn't return it right away. I've had it 3 mos.

    I called XBM today and she check with her supervisor. She stated that this was viewed as physical damage rather than and software issue and that ATT would not cover it. She said I would have to contact RIM.

    This is a known issue with 83xx. Anyone else had any dealings with ATT regarding this issue????
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    Re: Rubber side strip loose...ATT no help

    ~via BB (wap.pinstack.com)~nope pearl user here. Sorry

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    takadante's Avatar
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    Re: Rubber side strip loose...ATT no help

    Call again and state a different problem such as, you are getting a SIM CARD REJECTED message constantly, or your Earpeice doesn't work.

    If they accept your claim, you should be able to exchange it, unless the rubber is REALLY loose and considered Physical Damage.

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