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hi, I dont want to sound like a total newb, but sometimes my BB gets ... BlackBerry Curve forum

  1. #1
    sonydisplay's Avatar
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    Thumbs down Rogers bb 8310 help! Led stays green!

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    hi,

    I dont want to sound like a total newb, but sometimes my BB gets a black screen and the LED stays green. No matter what I do it wont turn back on or change in any way until i fully take out the battery and put it back in. I would appreciate some help thanks!

    sony.

  2. #2
    EricaJ1073's Avatar
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    What are you doing when this usually happens?


  3. #3
    sonydisplay's Avatar
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    Nothing, its just in its pouch.

    thanks for your reply.

  4. #4
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    The screen turning off means the device is in holster mode. The green LED should blink to alert you to the fact that you have wireless coverage. It shouldn't stay green unless you have the phone connected to the charger with a fully charged battery and it's turned off.


  5. #5
    sonydisplay's Avatar
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    The thing is that, ive tried turning it on and off, ive tried pressing and holding the mute button and also triedevery other button. its just a black screen and the green light just stays on and nothing changes from that.

  6. #6
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    oh and this happens all by its self in its pouch

  7. #7
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    Have you tried wiping and reloading the OS on your phone to see if it goes away? If this still happens, if you're within your 30 day grace period, exchange it at the store. Otherwise, call Customer Service and get it replaced that way. Sounds like something is defective somewhere. I know the red LED indicator for messages has a tendency to stay lit on my 8120 after I read a message but that goes away when I get a new message.
    Last edited by EricaJ1073; 01-24-2009 at 07:21 PM.


  8. #8
    sonydisplay's Avatar
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    Great, thank you for your help.

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