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Hey guys, I'm trying to use my Blackberry desktop manager to backup my data..Once I ... BlackBerry Curve forum

  1. #1
    moemar's Avatar
    moemar no está en línea Stack level 1
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    Problem with Blackberry Desktop Manager

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    Hey guys,

    I'm trying to use my Blackberry desktop manager to backup my data..Once I press backup, an error message pops up:
    Communication Link Refused
    Could not establish communications with the device.
    A required application is missing from the device.

    Can someone please help me solve this problem. I want to install 4.5 OS but to lose my data would be disastrous. thank you!

  2. #2
    moemar's Avatar
    moemar no está en línea Stack level 1
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    So I tried to take the risk and install the OS without backing up my data...I load my apploader and follow all the steps.. I get to the first step which is connect to device and I get a message saying a fatal error has occured while trying to update your device, please try again later..what is that all about?!

  3. #3
    kenvan60's Avatar
    kenvan60 no está en línea Stack level 2
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    Open DM Option, Connection settings and enable usb support

  4. #4
    moemar's Avatar
    moemar no está en línea Stack level 1
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    Thats already been done. As soon as I load my DM, it asks for my password..As soon as I enter that, it shows that I am connected. I went to the connection settings and pressed detect and it detected the usb connected to the device..its weird because I can load my apploader and delete and add 3rd party programs but the OS and the backup doesnt work..never encountered a problem such as this..

  5. #5
    GaryF's Avatar
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    I have had similar issues and I beleive it is related to the desktop manager. Try a complete uninstall / reinstall and see if it works better. If you are using DM4.5 you might try DM4.3
    BlackBerry® Certified Support Specialist
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  6. #6
    j0hnnyv's Avatar
    j0hnnyv no está en línea Stack level 2
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    also before running DM and apploader to install a new OS dont forget to delete vendor.xml off of your pc.
    BlackBerry Bold 9000 - TMobile
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  7. #7
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    Desktop manager won't work on my Mac~via BB (wap.pinstack.com)~

  8. #8
    magellan0547's Avatar
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    there is a Mac friendly version on the official BB website...however it doesn't work exactly like the DM on PC does but should do what you need it to as far as back-ups and the like

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