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Ok - so my 8300 gets stuck with the hourglass of death yesterday...being a long ... BlackBerry Curve forum

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    mjb78's Avatar
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    Pretty Sure I Bricked It

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    Ok - so my 8300 gets stuck with the hourglass of death yesterday...being a long time troll of these forums, I relax and decide to follow the detailed threads on how to restore the device with Application Loader, etc...only it doesn't work, so I decide to try Javaloader to wipe it first...only it doesn't work (as no matter what I try I cannot get it to recognize the device with a continuous "port error" - soooo...I think I have a brilliant idea (cause I decided it was the password that was giving me trouble with the javaloader) and I go into Desktop Manager and enter the wrong password 10 times in hopes of forcing a wipe and being free to try the Application Loader again. Problem is...after it forces a wipe, the hourglass of death is gone...instead now all I have is a blinking red light (blinks twice, blinks twice again, pauses and continues). When I first pop in my battery, I get a red light for about 3 mins before it commences this cycle. NOW Desktop Manager and Application will NOT under any circumstances (including fancy battery pulls, etc.) recognize the device - I have zero options under Application Loader and it "Cannot Detect Device" when I look for it in connection settings. ANY IDEAS?


    THANKS SO MUCH, I AM A WRECK WITHOUT MY BB.

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    Re: Pretty Sure I Bricked It

    Did you try JL Commander? If not run a search and try it.

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    Re: Pretty Sure I Bricked It

    Look On Here For Howw To Reinstall The Os When The Computer Wont Reconize Your Bb

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    Re: Pretty Sure I Bricked It

    Quote Originally Posted by pegb856 View Post
    Did you try JL Commander? If not run a search and try it.

    Yeah I did - thanks for the suggestion - it simply does nothing. I press 4 to wipe, the screen goes red, I see a flash of an error message and two seconds later takes me back to the menu. I don't think it can communicate with the Port. Never thought I'd miss the hourglass, but at least I was getting SOME kind of connection to the DM

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    Re: Pretty Sure I Bricked It

    Yes...You might just need to re-install the OS.

    ~via BB 8320 (wap.pinstack.com)~

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    Re: Pretty Sure I Bricked It

    Quote Originally Posted by jeffallen8 View Post
    Look On Here For Howw To Reinstall The Os When The Computer Wont Reconize Your Bb
    Thanks - followed every word of that (blackberryforums.pinstack.com/5178-how_reinstall_os_when_computer_wont) no good. At no stage will it recognize that I have a blackberry connected to my machine. Tried every port. Tried different cables. Tried two machines.
    -------
    Quote Originally Posted by Hack173 View Post
    Yes...You might just need to re-install the OS.

    ~via BB 8320 (wap.pinstack.com)~
    any idea how when I can't get the DM to see the berry?
    Last edited by mjb78; 01-22-2008 at 05:53 PM. Reason: Automerged.

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    Re: Pretty Sure I Bricked It

    Did you do a battery put and restart right before trying JL Commander? If not try that.

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    Re: Pretty Sure I Bricked It

    Quote Originally Posted by pegb856 View Post
    Did you do a battery put and restart right before trying JL Commander? If not try that.
    no luck - error unable to open port - you'd get the same message if the blackberry wasn't connected at all

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    Re: Pretty Sure I Bricked It

    mjb

    I am looking at some solutions but before we get to deep into this if you have not rebooted your desktop please do so and see if that makes the device accessible to JL Cmder or desktop manager.

    Here are the RIM instuctions for the Cannot Detect issue:

    Procedure

    When the BlackBerry device is not detected by the BlackBerry Application Loader, and you have verified all cables and connections, complete the following steps:
    Note: Timing is important in this process. Read through the following steps before beginning this procedure.
    1. Disconnect the BlackBerry device from the computer.
    2. In BlackBerry Desktop Manager, open Application Loader and click Next.
    3. Perform a hard reset on the BlackBerry device. For instructions, see KB02141.
    4. Reconnect the BlackBerry device to the computer before the BlackBerry device finishes resetting, and complete one of the following steps:
      • For BlackBerry devices with a USB connection, wait until the drop-down list on the Communication Port Selection window changes to USB PIN and click Next.
      • For BlackBerry devices with a serial connection, click Next on the Communication Port Selection window.
    5. If the Handheld Password Required dialog box appears, type your password. The Application Loader will detect the BlackBerry device.
    Note: If these steps do not complete successfully the first time, the BlackBerry device might have finished resetting before the Application Loader could connect to the BlackBerry device.




    Additional Info

    If the BlackBerry device is not detected by Application Loader after you run the programmer.exe utility, see KB02124.
    If you receive device errors 505 or 507, see KB02792.
    If you are unable to detect the BlackBerry device with a USB connection, or if BlackBerry Desktop Manager does not detect the BlackBerry device connected to the computer, see KB00125.
    Last edited by GaryF; 01-22-2008 at 06:11 PM.
    BlackBerry® Certified Support Specialist
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    Re: Pretty Sure I Bricked It

    Quote Originally Posted by GaryF View Post
    mjb

    I am looking at some solutions but before we get to deep into this if you have not rebooted your desktop please do so and see if that makes the device accessible to JL Cmder.

    I have rebooted - cannot find the port...it appears clear the device is in some type of mode which makes in undiscoverable. Again, after a battery pull, there is a solid red light for a min or two, this is followed by blinking red lights in a series (2 blinks, 2 blinks, pause, 2 blinks, 2 blinks, etc.)

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    Re: Pretty Sure I Bricked It

    try running app. loader with the battery pulled.
    Andrea Miller

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    Re: Pretty Sure I Bricked It

    When I bricked my Curve, I had to re-install the OS, but the kicker was that the only way DM recognized my phone was connected and able to do the install was if I didn't have the battery in the phone.
    That's what eventually got it so I could re-install the OS and bring it back to life.
    Thanks to my 'Berry, I'm only an e-mail away.
    Or you could just go see me at myspace.com/quillhill

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    Re: Pretty Sure I Bricked It

    mjb

    Did you try once again the steps I listed in my edited post yet?

    __________________________________________________ ___

    edit - Are you running XP or Vista?
    Last edited by GaryF; 01-22-2008 at 06:23 PM.
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    Re: Pretty Sure I Bricked It

    Quote Originally Posted by GaryF View Post
    mjb

    I am looking at some solutions but before we get to deep into this if you have not rebooted your desktop please do so and see if that makes the device accessible to JL Cmder or desktop manager.

    Here are the RIM instuctions for the Cannot Detect issue:

    Procedure

    When the BlackBerry device is not detected by the BlackBerry Application Loader, and you have verified all cables and connections, complete the following steps:
    Note: Timing is important in this process. Read through the following steps before beginning this procedure.
    1. Disconnect the BlackBerry device from the computer.
    2. In BlackBerry Desktop Manager, open Application Loader and click Next.
    3. Perform a hard reset on the BlackBerry device. For instructions, see KB02141.
    4. Reconnect the BlackBerry device to the computer before the BlackBerry device finishes resetting, and complete one of the following steps:
      • For BlackBerry devices with a USB connection, wait until the drop-down list on the Communication Port Selection window changes to USB PIN and click Next.
      • For BlackBerry devices with a serial connection, click Next on the Communication Port Selection window.
    5. If the Handheld Password Required dialog box appears, type your password. The Application Loader will detect the BlackBerry device.
    Note: If these steps do not complete successfully the first time, the BlackBerry device might have finished resetting before the Application Loader could connect to the BlackBerry device.




    Additional Info

    If the BlackBerry device is not detected by Application Loader after you run the programmer.exe utility, see KB02124.
    If you receive device errors 505 or 507, see KB02792.
    If you are unable to detect the BlackBerry device with a USB connection, or if BlackBerry Desktop Manager does not detect the BlackBerry device connected to the computer, see KB00125.
    Nope. Again seems like no batt pull, etc. will get this thing to recognize. IF it is of any significance, the lights blink in the same sequence when the batt is pulled (if the phone remains connected to the PC)

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    Re: Pretty Sure I Bricked It

    Ok...what do you see in the status bar on Desktop Manager?

    Is this where we are?
    Problem
    When the BlackBerry smartphone is connected to the computer, the BlackBerry Desktop Manager does not detect it, but displays Disabled in the status bar."
    BlackBerry® Certified Support Specialist
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