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[FONT=Calibri]I recently moved to a new area with a weak T-mobile signal. [/FONT] [FONT=Calibri] I ... BlackBerry Curve forum

  1. #1
    Dynamo2000's Avatar
    Dynamo2000 no está en línea Stack level 1
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    Dec 2007

    Poor Wifi Reception With Blackberry 8320 – Help!


    [FONT=Calibri]I recently moved to a new area with a weak T-mobile signal. [/FONT]
    [FONT=Calibri]I was told that if I got a WiFi enabled phone with a wireless [/FONT]
    [FONT=Calibri]Router then I should not have a reception problem. I was also told I [/FONT]
    [FONT=Calibri]Did not need to get T-Mobile’s Hotspot service and I do not have [/FONT]
    [FONT=Calibri]the service. Well, I got [/FONT]
    [FONT=Calibri]a new Blackberry 8320. Unfortunately all I got is one [/FONT]
    [FONT=Calibri]headache after the next. Firstly, just the opposite of [/FONT]
    [FONT=Calibri]what is supposed to happen, happens. I get better [/FONT]
    [FONT=Calibri]reception (although It is poor) with the router(s) turned[/FONT]
    [FONT=Calibri]off than when they are on! At first I thought it was the [/FONT]
    [FONT=Calibri]brand of router. So I tried Verizon, Belkin, Netgear and DLink (the [/FONT]
    [FONT=Calibri]last 2 with N technology) all to no avail. Often I am no more [/FONT]
    [FONT=Calibri]than 3 feet from the router and I get a message that the call [/FONT]
    [FONT=Calibri]failed or “SOS” indicating that the Blackberry cannot get the signal (even [/FONT]
    [FONT=Calibri]though the WiFi setup screen says I am connected and with as [/FONT]
    [FONT=Calibri]many as 5 bars!) I’ve called T-Mobile several times and [/FONT]
    [FONT=Calibri]their best suggestion is to take out the battery and put it back[/FONT]
    [FONT=Calibri]in which occasionally and for a rather brief period seems to help a little.[/FONT]
    [FONT=Calibri]They also said that their DLink or Linksys router is specially[/FONT]
    [FONT=Calibri]Designed to keep the WiFi signal connected to the phone. But[/FONT]
    [FONT=Calibri]I find it hard to believe that DLink or Linksys design special [/FONT]
    [FONT=Calibri]Routers for T-Mobile. My best guess is that these are the same [/FONT]
    [FONT=Calibri]Routers you can buy at your local BestBuy or Circuit City and [/FONT]
    [FONT=Calibri]it is from these stores that I got the routers I tried using with [/FONT]
    [FONT=Calibri]my Blackberry. At night the reception (signal) seems to be better than [/FONT]
    [FONT=Calibri]during the day time. I have a few computers around the house [/FONT]
    [FONT=Calibri]which are all wirelessly connected to these same routers. They [/FONT]
    [FONT=Calibri]almost never lose the signal and so I basically conclude it is not [/FONT]
    [FONT=Calibri]a router problem. Any suggestions before I jump ship? [/FONT]

  2. #2
    somthinsim's Avatar
    somthinsim no está en línea Stack level 3
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    Oct 2007

    Re: Poor Wifi Reception With Blackberry 8320 – Help!

    dont let them SB you. I got mine on OCT 1 st and all my problems have not been corrected. First I had the same problem as you. after one thing led to another, I was eventually escallated to the UMA enginers and they said that since I tried my handset on 3 different routers and the HS was having a little issue at a Starbuck HSpot, then they exchanged it.

    Once I did that the problem continued. I did the resets, the upgrade to 180, changed routers, deleted the network, re entered, the whole works, I spent 2 months trying to fix the problem. After complaining enough, they gave me a linksys t-mo router and the reception is better and not droping the UMA sig at all. infact the batter is lasting longer as they stated.

    Try what I have done and act like you know what your talking about, stick with the H@H techs not so much with the BB, they will not be able to help you as much. But, I got the router from the BB techs so you may want to work with them. Either way, be ready to have some free time, I have spend so many hours fixing this problem. And get this, its still not fixed since the router they sent me is defective. Go figure. Happy hunting.

    Ps. they may want you to wipe your HS, its alright, just DONT FORGET TO BACKUP!!!!!!

  3. #3
    squeakr's Avatar
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    Jun 2007

    Re: Poor Wifi Reception With Blackberry 8320 – Help!

    Your guess would be wrong. These are not the same routers that you can get at Best Buy. The internal hardware for the most part is the same, but the firmware was specifically built for and to the T-Mo specs for their UMA system. It does make a difference out of the box for connection with the device, but if you are savy and have a router that is compatible (don't use the Verizon FIOS routers as no one has figured out how to make them fully compatible yet and avoid Belkin, unless you go with the older G technology, as the newer ones don't work correctly with the UMA) you can make it work nicely after setting adjustments. Also make sure that you have enough avaliable bandwidth up and down for your broadband service to fully support the UMA connection.

  4. #4
    GaryF's Avatar
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    May 2007

    Re: Poor Wifi Reception With Blackberry 8320 – Help!

    I would also suggest you try a TMO router (FREE after rebate still, correct?) as they are configured for the service and they give the UMA priority. I have 3 H@H phones in my house and have had few issues....
    BlackBerry® Certified Support Specialist
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  5. #5
    wawo's Avatar
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    Sep 2006

    Lightbulb Re: Poor Wifi Reception With Blackberry 8320 – Help!

    I spent some time with UMA tech who was very helpfull and he suggested the following:

    Open ports 4500 & 500 UDP on your router.
    Under the icon for 'Manage Connections' un-click the Tmobile network. This way you actually force the phone to pick up the router wifi signal instead of constantly looking for both and jumping from one to the other.

    I actually tested this and it seems to help. UMA is no longer dropping as often although sometimes when hanging up from a phone call it loosed the UMA and regains it after 20-30 seconds. (go figure)

    Just remember to check the Tmobile netowork again before leaving your hot spot or you will be without phone until you get back.

    My 2cents; hope it helps.

  6. #6
    jonnyxedge's Avatar
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    Nov 2006

    Re: Poor Wifi Reception With Blackberry 8320 – Help!

    There are actually a few things that go into this service. There have been a few times that the uma network was done. Its a new service and they are still working on perfecting it. So there will be times where it drops from uma. It is recommended to use the t-mobile routers because they are different. T-mobile routers are set for easy privacy look. It sets aside a certain amount of bandwidth to run up to 5 phones on that router without sacrificing voice quality. Regardless of how much bandwidth your computer(s) are using. They also have a one touch security system to make it easy to lock your network. There are some routers that aren't updated enough to run the service. I know I use a netgear router and my service drops from time to time and it is a bit frustrating. Three co workers I work with use our routers and don't have any issues at all unless there is a global outage.

    I'm very curious to know does anyone else still have any problems at all. ~via BB (

  7. #7
    jstodda's Avatar
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    Feb 2008

    Re: Poor Wifi Reception With Blackberry 8320 – Help!

    ~via BB (
    Keep in mind this is still a relatively new technology and will have some bugs. From you orig post I see a few things wrong:

    1. You have 3 computers on a wireless network all sucking connection and bandwidth. This is compatible to 3 people drinking from the same hose. The performace will suffer a bit on each and/or the network will take turns giving data connection to needs it most. Your phone on ums is the skinny dorky kid watching everyone else drink. On normal routers he gets last dibs. This is why at night (when there is much less net traffic) the performance improves a bit

    2. Using t-mobile routers WILL improve the service generally. Sure there are a few one offs but they are designed to give uma signal the priority, allowing better connection, less network fighting, etc. Same brand, totally different system.

    3.With so many devices you are bound to cause confusion on the network. Just rember logically the fewer the connections the easier things work. Consider testing a t-mobile router and turn off all other computers to see the difference. And please don't be afraid to contact me directly if necessary!

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