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this morning i received a call and the phone number came up as if it ... BlackBerry Curve forum

  1. #1
    vaughnq's Avatar
    vaughnq no está en línea Stack level 2
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    phone number not showing as saved

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    this morning i received a call and the phone number came up as if it wasnt saved in my address book[but it is]. An hour later i received a call from the same number and it came up as it is saved in the address book.

    The only difference I have sited is that the phone was locked the first time around.

    I am using the explorer theme, has this happened to anyone else?

    its a simple thing for the time being but i wouldnt want to know that soon all my numbers will not show up with their relevant identification

  2. #2
    LaTuFu's Avatar
    LaTuFu no está en línea Stack level 9
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    It could be theme related, esp. if its a customized theme.

    I would suggest trying a battery pull first. If you still have the problem after the battery pull, switch back to one of the "stock" themes and do another battery pull. If you don't have the problem with the "stock" theme, touch base with the theme developer of your theme and see if they can work out the bug.
    If I knew where I was going, I might already be there. -- Cross Canadian Ragweed.

  3. #3
    mjwood0's Avatar
    mjwood0 no está en línea Stack level 4
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    This happens when you encrypt your address book. When the phone rings and is locked, it doesn't have access to the address book until you unlock it.

    To fix this issue, go to Options -> Security Options -> General Settings and change the Content Protection to not include the address book.

    This way, the caller id will work.

    Hope this helps!
    As always, just my opinion...
    mjwood0 (at) pinstack (.) com
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  4. #4
    vaughnq's Avatar
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    Perfect. Just tested it and you were right. Thanks mjwood. ~via BB (wap.pinstack.com)~

  5. #5
    mjwood0's Avatar
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    Not a problem! Been there -- done that
    As always, just my opinion...
    mjwood0 (at) pinstack (.) com
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