Quote Originally Posted by jdsmith1408 View Post
I am having the same problem with mine. I bought the phone on Friday with the data plan. Internet etc. works fine. I even set up the account online with my computer. Still no option to set up personal e-mail on the phone. When I was setting up the account online, it said that the phone was not registered. What does this mean and how do I fix it?
what most likely happened is the rep that sold you the phone didn't properly provision your account. Call customer service and ask for the BlackBerry Support team - they will get you on the right plan