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Hi! I have a 8830 Curve. Upon updating software, I receive the following message on ... BlackBerry Curve forum

  1. #1
    DocDenny's Avatar
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    Question What does "net_rim_bb_phone_app (65)" mean?

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    Hi! I have a 8830 Curve. Upon updating software, I receive the following message on my Curve -- "[FONT=Calibri]Device says “Uncaught exception: Application net_rim_bb_phone_app (65) Is not responding; process terminated". On the Desktop software on my PC it says that a fatal error occurred (right after finishing the backup but before the software update install occurs).[/FONT]
    [FONT=Calibri][/FONT]
    [FONT=Calibri]What does this error message mean? How does one resolve/cure it?[/FONT]
    [FONT=Calibri][/FONT]
    [FONT=Calibri]Thanks![/FONT]
    [FONT=Calibri][/FONT]
    [FONT=Calibri]DocDenny[/FONT]

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    Do you mean 8330? or 8830? Have you double checked to make sure you are installing the correct OS for your model phone?
    Try resending all service books to the device and see if it resolves the error?

  3. #3
    ealvnv's Avatar
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    "provides the ability to make and receive calls"
    Are you able to do the above stated?
    Open DM and try to do a backup before you start loading the OS and see if that works that error might be due to a data stored on your phone for an app not compatible with OS you're trying to upgrade to.

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