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My friends BB has stopped working right. She has a Curve, and the buttons have ... BlackBerry Curve forum

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    ItsNowOrNever's Avatar
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    Need to contact RIM?

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    My friends BB has stopped working right. She has a Curve, and the buttons have stopped working. She tried "blowing it out" to get any fuzz behind the keys out, but that didn't work. She bought the phone from Amazon and has ATT---who would she contact? It's a device malfunction. Would she call Amazon, RIM or ATT?
    Color---it's nothing but a hue of the rainbow...why do people place such importance in it?

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    LaTuFu's Avatar
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    Re: Need to contact RIM?

    She would need to contact AT&T. They are the service provider, and therefore would be the point of contact for a warranty replacement.
    If I knew where I was going, I might already be there. -- Cross Canadian Ragweed.

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    DCookSta's Avatar
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    Re: Need to contact RIM?

    Usually RIM won't do much unless you've been escalated through your provider first.

    ~via BB (wap.pinstack.com)~

  4. #4
    ItsNowOrNever's Avatar
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    Re: Need to contact RIM?

    Got it...awesome! THank you!
    Color---it's nothing but a hue of the rainbow...why do people place such importance in it?

  5. #5
    xattica's Avatar
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    Re: Need to contact RIM?

    ~via BB (wap.pinstack.com)~
    ATT first. I really dont know what they gonna said bacause she purchase the phone on Amazon. But is you first option. Then the vendor.

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