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Every time I try and play music on my 8900 this messege appears: "Failed to ... BlackBerry Curve forum

  1. #1
    shy85guy's Avatar
    shy85guy no está en línea Stack level 1
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    need help with my NOBEX RADIO COMPANION on my 8900

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    Every time I try and play music on my 8900 this messege appears:

    "Failed to play
    For more information, choose
    Help from the menu

    Detailed error: [code 201]
    Tunnel failed
    [Java.io.IOException]"

    N e one have any suggestions on how to fix this problem?
    I need help thank you
    ~via smartphone mobile.pinstack.com~

  2. #2
    s4berry's Avatar
    s4berry no está en línea Stack level 3
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    Dang, I don't know if I deleted all my emails, but I asked for help from support and they were very helpful.

    support@nobexinc.com

    Give them as much info and copy paste the error log entry. I think it's hold alt and l+g+l+g, and look for the error entry, press menu and select view, then copy the whole text and paste into your email to support. Something like that.

    I had a different error, which mysteriously fixed itself. But support was still very helpful.
    ~via smartphone mobile.pinstack.com~

  3. #3
    nobex's Avatar
    nobex no está en línea Stack level 2
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    Hi there, Nobex here.

    this message means that Nobex Radio Companion could not open the TCP channel to the carrier for streaming. This usually means the APN settings are incorrect or missing. When this happens, click the Help menu within Nobex Radio Companion, and you'll get the specific help for this error - in most cases, setting the APN to the right parameters solves the issue. The Help will give you the specific instructions.

    Please let us know if this helped, and feel free to email us at support@nobexinc.com for more.

  4. #4
    s4berry's Avatar
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    What did I tell you . Very helpful people at Nobex.
    ~via smartphone mobile.pinstack.com~

  5. #5
    azstar's Avatar
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    Quote Originally Posted by s4berry View Post
    What did I tell you . Very helpful people at Nobex.
    ~via smartphone mobile.pinstack.com~
    Yes they are! Much better than another recently release streaming app which has so far ignored every question I have asked. I do not heart them

    But I definitely heart Nobex
    ~via smartphone mobile.pinstack.com~

  6. #6
    shy85guy's Avatar
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    Thanks everyone for the help. Imma have to email the support and see what's up.
    ~via smartphone mobile.pinstack.com~

  7. #7
    uberspeed's Avatar
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    Only thing is the genres in Nobex seem very incomplete. Where's the EDM, House, etc?
    Facebook
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    Personal: 8900 4.6.1.250
    Work: 8330 4.5.0.160

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