"Error 734: The PPP Link Control Protocol Was Terminated" Error Message Occurs If You Try to Establish a Dial-Up Connection
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Article ID:318718Last Review December 3, 2007Revision:6.4
This article was previously published under Q318718
If you try to establish a Point-to-Point Protocol (PPP) dial-up connection, you may receive the following error message: Error 734: The PPP link control protocol was terminated.
As a result, you cannot establish a dial-up connection. Back to the top
This issue may occur if either of the following conditions are true:
•Multi-link negotiation is turned on for the single-link connection.
•The dial-up connection security configuration is incorrectly configured to use the Require secured password setting.Back to the top
To resolve this issue:
1.Click Start, point to Settings, and then click Network and Dial-up Connections.
NOTE: For Windows Server 2003, click Start, point to Control Panel, and then point to Network Connections.
2.Right-click the appropriate dial-up networking connection, and then click Properties.
3.Click the Networking tab, and then click Settings.
4.Click to clear the Negotiate multi-link for single link connections check box (if it is selected).
5.Click OK, and then click OK.6.Double-click the connection, and then click Dial.
•If this procedure resolves the issue and you can establish a dial-up connection, you do not have to follow the remaining steps in this article.
•If this does not resolve the issue and you cannot establish a dial-up connection, go to step 7 to continue to troubleshoot this issue.
7.Right-click the connection, and then click Properties.
8.Click the Security tab.
9.Under Security options, click Allow unsecured password in the Validate my identity as follows box, and then click OK.
10.Double-click the connection, and then click Dial to verify that you can establish a dial-up connection.
Hope it helps.
Last edited by Eddie_gauge; 01-18-2008 at 12:59 PM.
thanks for the tip. Unfortunuately, my settings were correct and I didn't have to change them. Still cannot connect... As I mentioned, when tethered to a 8707, I can establish the connection without a problem. Its when tethered to the 8320 that doesn't work... I wonder if it has anything to do with the service books or APN settings in the bb....
APN settings are critical to this working- is there a question in your mind if yours are set correctly on the handheld device?
BlackBerry® Certified Support Specialist
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well, APN settings for both the 8707 and 8320 are the same.. so it shouldn't really be a problem.. But I do think that the service books are different for them, as the 8320 has a few extra service books for the wifi... so I'm guessing it might be something to do with that.. anyways.. going to do a wipe of the 8320 later next month and activate it again.. will see if makes any difference...