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  1. #1
    braz's Avatar
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    Missing body of email and bis 2.3

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    I got the curve on 6/4. So far so good I love it make the move from 8700 to this wasn't that hard.

    Ever since I got the curve I have getting a lot of emails with the body of the email missing. For days I tried everything removing the emil acct from my bis and readding it. Made it imap instaed of pop. Added it from my bb instaed of from the pc. Resent the service books about 50 times still missing the bosy of the emails.

    So lastnight I had to break downa nd call att support. Got a very nice guy but my knowledge of a blackberry seemed to be better than his. He said u seem to know a lot would u would like to speak to rim? I said oh hell ya get them on the wire!

    Once rim support took over it was a breath of fresh air. Although after 30mins of testing he was unable to solve the problem but we were able to recreate the problem. He advised me that this is a know bug in bis 2.3. It seems that when an email is sent in both html and txt format it produces a email with no text in the body.

    This is also happening on my 8700.Rim support said that they would have an engineer look at it monday and that they will email or call me with an update.

    I was curious to know if anyone else has seen this problem.

    PS sorry for the typos I posted this from by bb while in traffic today.
    Last edited by braz; 06-10-2007 at 09:07 PM.
    braz
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  2. #2
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    Re: Missing body of email and bis 2.3

    Yes I have had this same problem over the last few weeks. It did start when I got my curve. There are a couple of threads with others having the problem as well.

  3. #3
    Rcbjr's Avatar
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    Re: Missing body of email and bis 2.3

    Yes, but it didn't start with the curve it's been going on a long time and it's not unique to BIS 2.x.

    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~

  4. #4
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    Re: Missing body of email and bis 2.3

    ~via BB (wap.pinstack.com)~yep, just had it happen on my 7100i. Never had it happen before.

  5. #5
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    Re: Missing body of email and bis 2.3

    ~via BB (wap.pinstack.com)~YES, I have the same problem on my curve not my 8800. Please keep us updated.

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    Re: Missing body of email and bis 2.3

    If only they would support html and plain text

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    Rcbjr's Avatar
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    Re: Missing body of email and bis 2.3

    Quote Originally Posted by tdawg
    If only they would support html and plain text
    Check this out, New way to view email. Soon, Soon I hope.

    Rcbjr.
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  8. #8
    braz's Avatar
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    Re: Missing body of email and bis 2.3

    Quote Originally Posted by Rcbjr
    Yes, but it didn't start with the curve it's been going on a long time and it's not unique to BIS 2.x.

    Rcbjr
    ~via My BB Curve (wap.pinstack.com)~
    I learned by doing a search on this forum and another that this problem is not new. Although, most of the other problems such as this have been related to BES. In 4+ yrs of having various blackberries I have never had this problem until BIS 2.3.
    braz
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  9. #9
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    Re: Missing body of email and bis 2.3

    Quote Originally Posted by Rcbjr
    Check this out, New way to view email. Soon, Soon I hope.

    Rcbjr.
    Nice but blackberry should do this without the help of a 3rd party app. I'm hoping that RIM will fix do this in the near future.
    braz
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    Re: Missing body of email and bis 2.3

    Thanks for the heads up

  11. #11
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    Re: Missing body of email and bis 2.3

    I started having the problems when they switched over to BIS 2.3.

  12. #12
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    Re: Missing body of email and bis 2.3

    Known issue, try sending the emails as plain text.

    http://www.blackberry.com/btsc/searc...200%2014760409

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