Results 1 to 9 of 9

Help I have been trying to sync my curve with microsoft outlook and as its ... BlackBerry Curve forum

  1. #1
    gunslinger595's Avatar
    gunslinger595 no está en línea Stack level 3
    Join Date
    Jan 2008
    PIN/ID
    2440f435
    Posts
    162

    Question Internal error #4238.

    Advertisement



    Help I have been trying to sync my curve with microsoft outlook and as its reading the handheld calender it stops and I get the following message. "duplicate records found on the device internal error # 4238" I have erased all the appointments on outlook on my PC. I aslo deleted all the re occuring appointments on my curve and i get the same error... help!

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    On 1/18/2008 11:54 AM
    Synchronize Handheld Calendar with Microsoft Outlook Calendar

    First System: Handheld
    Second System: Microsoft Outlook
    Conflict Resolution: Notify
    Appointment Range: From 1/18/2008 To 12/31/2400

    --> Duplicate records found!

    Total Inputs From First System: 0

    Field mapping used for translation:
    Handheld Microsoft Outlook
    Description Title --------------- Subject
    Notes --------------------------- Body
    Location ------------------------ Location
    Alarm Date ---------------------- Alarm Date
    Alarm Time ---------------------- Alarm Time
    Start Date ---------------------- Start Date
    Start Time ---------------------- Start Time
    End Date ------------------------ End Date
    End Time ------------------------ End Time
    Alarm Flag ---------------------- Reminder Set Flag
    Free Busy ----------------------- Show Time As
    Private ------------------------- Private


    Internal Error #4238.
    Translation Canceled!
    __________________
    fear not the night . . . fear those who hunt at night.

  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432

    Re: Internal error #4238.

    Good Post Gunslinger! Its makes it much easier to help when we have lots of info!

    Here is what RIM / BB Technical Solutions has to say on this matter...essentially you most likely have a corrupted file somewhere...take a look at this link and post back if you need more help...

    Cause

    Summary of Causes
    This issue may be caused by one of the following:
    1. One of the required configuration files has become corrupted.
    2. The synchronization tool is unable to access default settings from the Messaging Application Programming Interface (MAPI) profile configured on the computer.
    3. There is a conflict with antivirus software.
    4. The BlackBerry® Desktop Software installation is corrupted.
    5. The Intellisync data folder is trying to be created on a network drive that is not mapped.


    Resolution

    Complete the appropriate resolution for your cause.
    Cause 1
    One of the required configuration files has become corrupted.
    Resolution
    To resolve this issue, complete the following steps:
    1. Open BlackBerry Desktop Manager and double-click Synchronize.
    2. Select the Configuration tab and then click the Reset configuration button.
    3. Close and re-open the Synchronize application.
    4. Select the Configuration tab and then click the Configure Sync button.
    5. Open Windows® Explorer and navigate to the following folder:
      C:\Documents and Settings\<username>\Application Data\Research In Motion\BlackBerry\Intellisync\<PIN number>.cfg\
    6. Copy the Tables.itb file to the desktop of the computer and rename Tables.itb in the Intellsync folder (this file should be over 200KB in size).
    7. Close and re-open the Synchronize application.
    8. Select the Configure Sync button, the Internal error, see logs message should be displayed.
    9. Copy the Tables.itb file from the desktop of the computer and overwrite the file in the configuration folder from step 5. Prior to overwriting this file, it will be around 15KB in size.
    10. Close the BlackBerry Desktop Manager completely and re-open it.
    Cause 2
    The synchronization tool is unable to access the default settings from the MAPI profile configured on the computer.
    Resolution
    To resolve this issue, complete the following steps:
    1. Create a new MAPI profile for the account on the computer. For more information regarding MAPI profiles, see KB03037.
    2. Make sure that Microsoft® Outlook® and BlackBerry Desktop Manager are closed.
    3. Set the newly created profile as the default profile for the computer. To perform this, complete the following steps:

      a. On the computer, open the Control Panel.
      b. Double-click the Mail icon.
      c. Click Show Profiles.
      d. Under the heading When starting Microsoft Office Outlook, use this profile:, make sure that the option Always use this profile is selected.
      e. From the drop-down menu, select the newly created MAPI profile. Note: Do not open Microsoft Outlook while performing step 4.
    4. Open the BlackBerry Desktop Manager, and reconfigure the organizer data information. For instructions, see KB03650.
    5. Change the default profile for the computer back to the original profile. For instructions, see KB03650.
    6. Connect the BlackBerry smartphone to the computer, and synchronize with the BlackBerry Desktop Manager.
    Cause 3
    There is a conflict with antivirus software.
    Resolution
    Turn off the antivirus software before opening BlackBerry Desktop Manager.
    Cause 4
    The BlackBerry Desktop Software installation is corrupted.
    Resolution
    To resolve this issue, complete the following steps:
    1. Perform a complete uninstall of the BlackBerry Desktop Manager software. For instructions, see KB02206.
    2. Install the BlackBerry Desktop Manager.
    Cause 5
    The Intellisync data folder is trying to be created on a network drive that is not mapped.
    Resolution
    1. Open BlackBerry Desktop Manager, and select Options > Data Folder Settings.
    2. Switch from the default location, to a specified folder.
    3. Click Browse, and find the following folder: In Microsoft® Windows® XP®: C:\Documents and Settings\<username>\Application Data\Research In Motion\BlackBerry\
      In Microsoft® Windows Vista™: C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry\
      Where <username> refers to the user name used to log into Windows.
    4. Close and restart BlackBerryDesktop Manager.


    Additional Information

    By changing the default profile for the computer, it will force the BlackBerry Desktop Manager to use the new profile.



    http://www.blackberry.com/btsc/searc...200%2043326185
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    gunslinger595's Avatar
    gunslinger595 no está en línea Stack level 3
    Join Date
    Jan 2008
    PIN/ID
    2440f435
    Posts
    162

    Re: Internal error #4238.

    Thanks for the information Gary. This is very confusing. So far I have tried several of the things above and no luck so I Installed the desktop manager on my laptop and tried to sync my curve. It gave me the same exact error message. So i'm guessing my curve has something messed up and not my desktop manager.
    fear not the night . . . fear those who hunt at night.

  4. #4
    gunslinger595's Avatar
    gunslinger595 no está en línea Stack level 3
    Join Date
    Jan 2008
    PIN/ID
    2440f435
    Posts
    162

    Re: Internal error #4238.

    I can also sync my address book. tasks and memo pad on both my lap top and PC with no problems. as soon as I check the calender it gives me the error message.
    fear not the night . . . fear those who hunt at night.

  5. #5
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: Internal error #4238.

    Try this, Connect your BB to your PC. Open Desktop Manager and Then Backup/Restore. Click the advanced button. On the right side of the screen, the Device side scroll to the Calendar entry and then click on the Clear button on the bottom of the right side. Then exit and go to the Sync feature and set up your Sync for calendar to sync with outlook but check the import box this time only. Then go back and perform the sync. If it works go back and update you calendar settings to sync.

    Let us know how it works.

    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  6. #6
    gunslinger595's Avatar
    gunslinger595 no está en línea Stack level 3
    Join Date
    Jan 2008
    PIN/ID
    2440f435
    Posts
    162

    Re: Internal error #4238.

    Thanks a lot Rcbjr. I tried that and it seems to be working now without any error messages (crossing my fingers). Thank you too Gary for your help. I really appreciate all the work you guys did to help me out.
    fear not the night . . . fear those who hunt at night.

  7. #7
    namechange's Avatar
    namechange no está en línea Stack level 1
    Join Date
    Feb 2008
    Posts
    10

    Re: Internal error #4238.

    Rcbjr - I'm having a similar calendar syncing problem with a blackberry pearl. I tried your suggestion about removing the "Calendar - all" from the advanced backup device list. After setting up sync to import from outlook to the device, it put the "Calendars-All" item back in - but didn't sync with my outlook appointments.

    Any thoughts?

  8. #8
    traderookie's Avatar
    traderookie no está en línea Stack level 1
    Join Date
    Oct 2007
    PIN/ID
    251E5071
    Posts
    1
    Hi everybody,

    just wanted to let you know that I had a similar problem (error #4238) in the sync log file. In my case the address book was the culprit. No luck with deleting the tables.itb etc. However, when I read the log file again, it actually said: -> Duplicate record found.

    I went through my address book on the BB and indeed found that I had one contact in there twice. Deleted one of them and everything was pretty again.

    Falko

  9. #9
    megawhizz's Avatar
    megawhizz no está en línea Stack level 1
    Join Date
    Dec 2007
    Posts
    4
    Same problem (with calendar). None of the suggestions from blackberry listed earlier in the thread worked. Rcbjr's suggestion on clear and re-sync worked, though I lost some data that was on the device only and hadn't been synced to my outlook calendar

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •