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Please help, I am the owner of my first Blackberry - the 8330 - I ... BlackBerry Curve forum

  1. #1
    larepublican's Avatar
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    How To View Email File Attachments

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    Please help, I am the owner of my first Blackberry - the 8330 - I have some emails with attachments (.jpg) and don't know how to open them - can someone help?

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    kkwus74's Avatar
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    in the email,hit menu button-scroll down and you will see open attachments......

  3. #3
    larepublican's Avatar
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    Open attachments does not show under the menu items on mine???

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    LA GOP,

    Check your applications list (options, advanced, applications) and see if Blackberry Attachment service shows up. If not use desktop manager to install it. (Warning -- installing the attachment service will not allow you to see attachments on old emails, only new ones)
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    kkwus74's Avatar
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    Quote Originally Posted by larepublican View Post
    Open attachments does not show under the menu items on mine???
    are you in the email itself or the message folder?

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    larepublican's Avatar
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    I went to the application list and the "Blackberry Attachment service" shows up in the list, however when I am in the email, scroll down to the attachment, click on menu - I do not get the option to open the attachment.

    Thanks for your help so far - just trying to get this thing figured out?

  7. #7
    GaryF's Avatar
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    Try sending yourself a new email with a different attachment, perhaps there is a problem with the one you are trying to open. You should be able to open pdf, word, excel, etc....
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  8. #8
    larepublican's Avatar
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    Just received a new email with a .pdf attachment - unable to open it either.

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    Well then I would use desktop manager to remove and then reinstall the Blackberry Attachment Service on your device.
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    I went into the desktop manager to remove and add the service - there are no applications in the list, however it does show up on the phone in the options-applications list?

    Can I download and install this service? Where?

  11. #11
    GaryF's Avatar
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    Download and install your device operating system on your desktop. For more help on this matter please update your profile to include your carrier and your current operating system (options/about, 3rd line down).
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  12. #12
    larepublican's Avatar
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    I have updated the profile and am in process of downloading the device operating system from the reference site on your blog.

  13. #13
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    Great! Keep us updated....
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  14. #14
    larepublican's Avatar
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    Downloaded the app - went to Desktop Manager - removed and added the Blackberry Attachment Service - sent a new .pdf file and nothing showing to open the attachment. We got 6 of the 8330's this week and not able to open attachments on any of them.

  15. #15
    GaryF's Avatar
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    Strange indeed...are you on BES or BIS?
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