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I have restored my back up from 8800 to Curve.... The problem is I dont ... BlackBerry Curve forum

  1. #1
    mqasim's Avatar
    mqasim no está en línea Stack level 3
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    Help - Updated from 8800 to Curve

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    I have restored my back up from 8800 to Curve.... The problem is I dont hear any ringtone when email arrives.. Other ringtones work fine.. I have checked the profile as well everything is fine in that.

    Also we are on BES, the emails are not reconciling... I have also checked everything on the server, everything seems to be fine.

    Can someone please help me?

    Thank You,

  2. #2
    Lavagirl's Avatar
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    Re: Help - Updated from 8800 to Curve

    I'm on BIS so not sure if I can help, but I had this issue recently. Wasn't getting a ringtone notifier for just one of my email accounts. Went into Options>Advanced Options>Service Books> and found that there was no CICAL service book for that email account. I went and logged into my RIM account, deleted and then re setup the email account and my ringtone for that email account was back!
    So maybe you need to check with your server and delete/re-add your email account to resolve this.

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