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I have a 8310 and I accidentally erased the BB Messenger on my phone. I ... BlackBerry Curve forum

  1. #1
    Julioheather3's Avatar
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    Help Please!!!

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    I have a 8310 and I accidentally erased the BB Messenger on my phone. I tried to re-install it but I keep getting an error stating I don't have os 4.0 or 4.1. What do I do?????

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    moderncowboy's Avatar
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    try this blackberry.com/messenger from your device.

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    blackharleymike's Avatar
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    i also have had this problem. download ota wasn´t working. then i installed it with the dm, because the bbm is an included app in my 4.5 os. hope that helps.

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    Quote Originally Posted by blackharleymike View Post
    i also have had this problem. download ota wasn´t working. then i installed it with the dm, because the bbm is an included app in my 4.5 os. hope that helps.
    As blackharley said, you should always be able to recover items that are supplied with the OS by connecting to DM, selecting ap loader and checking the specific box to load that software.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

  5. #5
    Julioheather3's Avatar
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    ~via BB (wap.pinstack.com)~
    Sorry folks... I failed to add that I'm running OS 4.5. Is there an updated version that runs with 4.5? I use this as my primary way to get in touch with people and am at a loss without it

  6. #6
    Julioheather3's Avatar
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    ~via BB (wap.pinstack.com)~i'll try looking for it again.. I looked there firdt and could not find it.

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    Quote Originally Posted by Julioheather3 View Post
    ~via BB (wap.pinstack.com)~
    Sorry folks... I failed to add that I'm running OS 4.5. Is there an updated version that runs with 4.5? I use this as my primary way to get in touch with people and am at a loss without it
    Updated version of what? BBM? It comes with the OS. What DM are you using? I wouldn't suggest an upgrade until you get the BBM problem resolved but DM 4.6 works well (if you're not already on it) when you have the time.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

  8. #8
    GaryF's Avatar
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    Julio,
    Connect to the desktop you used to install the 4.5 OS, launch Desktop Manager / App Loader and you will see BBM listed - make sure there is a check in the box and it will reinstall on your device. You may need to restore your BBM contacts from a recent back up. Use the advanced screen of Back up Restore....
    BlackBerry® Certified Support Specialist
    The Shark Tank

  9. #9
    Mr_Carter's Avatar
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    I'm sending this post to a friend that also managed to erased BBM and can't get it back cause some error. ~via BB (wap.pinstack.com)~

  10. #10
    Julioheather3's Avatar
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    Quote Originally Posted by GaryF View Post
    Julio,
    Connect to the desktop you used to install the 4.5 OS, launch Desktop Manager / App Loader and you will see BBM listed - make sure there is a check in the box and it will reinstall on your device. You may need to restore your BBM contacts from a recent back up. Use the advanced screen of Back up Restore....
    I did all of that and the blackberry messenger record is read only and not able to be restored...what now

  11. #11
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    Reinstalling the OS would put it back on but I would make that a total last resort.~via BB (wap.pinstack.com)~

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