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My phone (Curve through AT&T) is 43 days old. This morning it started an endless ... BlackBerry Curve forum

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    Kilted Gnome's Avatar
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    Thumbs down HELP - endless reboot loop now

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    My phone (Curve through AT&T) is 43 days old. This morning it started an endless reboot loop and won't stop. Any way to interrupt the cycle and reinstall a clean OS?

    I called AT&T and they said I could order a refurbished phone that would take 3-4 days to arrive unless I wanted to pay for shipping. Apparently I do not matter as a customer (spent $299 for phone, $30 for case, $80 for memory chip less than 45 days ago). They of course pointed the finger that it is "Rim's fault" that the phone didn't last. Also, AT&T doesn't have insurance on Blackberries (I see why now). I refuse to have paid all this money to now be stuck with a "Used" phone, so if anyone can't help me with a solution to fix the existing phone, I will have to spend another $175 to cancel my contract and go elsewhere.

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    soctechnologist's Avatar
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    Re: HELP - endless reboot loop now

    When faced with this problem I used the steps outlined here. It took several tries, but did eventually fix my endless reboot and saved me. May be worth a shot.

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    Kilted Gnome's Avatar
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    Re: HELP - endless reboot loop now

    UPDATE: After 3 hours at the AT&T store where I set service up....The Store Manager was extremely nice and said he would replace the phone with a new out of the box phone. It took 4 phones before we found one that was working correctly. There is a strong possibility that there is a bad batch phones recognizing the memory card. The phones boot up correctly without a card, but my phone and new ones go into a reset cycle with my memory card (at&t) and even a new at&t memory card. They said they would contact RIM and let them know of this issue.

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    Thumbs up Re: HELP - endless reboot loop now

    Thanks for the update. Good to know for others who may post a similar problem. Glad you got a new berry out of it.

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    Re: HELP - endless reboot loop now

    i had to reset the OS..

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