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Well, i just tried to install the upgrade to e-office and now my 8310 is ... BlackBerry Curve forum

  1. #1
    klgmd's Avatar
    klgmd no está en línea Stack level 3
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    Help Asap Please

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    Well, i just tried to install the upgrade to e-office and now my 8310 is stuck on the hourglass screen. Battery pull did not help. Suggestions??

  2. #2
    LaTuFu's Avatar
    LaTuFu no está en línea Stack level 9
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    You probably pulled the battery while it was in the middle of running the upgrade. Usually, if the hourglass is spinning, there is nothing to do but sit back and wait. The 8310 can take foreverrrrrrrrr to process some upgrades. Took me 45 minutes the last OS upgrade I did.

    You should put the battery back, and leave it alone to see if it will come back up. If not, you may have to try to restore from a backup.

    ...you did backup before trying to install e-office?
    If I knew where I was going, I might already be there. -- Cross Canadian Ragweed.

  3. #3
    BigHulkDiese's Avatar
    BigHulkDiese no está en línea Stack level 4
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    You may be able to still connect to the desktop manager, go into application loader, and uncheck eoffice. That will remove it. Batter pull then should take care of it. Let us know.

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