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Hi, I'm having trouble on my Curve (with BES) downloding email attachments. When I try ... BlackBerry Curve forum

  1. #1
    richardcfc's Avatar
    richardcfc no está en línea Stack level 1
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    Email Attachment Problem

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    Hi,
    I'm having trouble on my Curve (with BES) downloding email attachments. When I try to download them it says "More request cannot be completed. Service book information not found.”

    So far I've tried the following without sucess:

    1. Removed the battery.
    2. Deleted "Desktop [CMIME]" and then regenerated the encryption key.
    Pls does someone have any ideas how to overcome this?

    Thanks

  2. #2
    melissaox's Avatar
    melissaox no está en línea Device Pro
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    Re: Email Attachment Problem

    Have you resent the service books to the BB?
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
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  3. #3
    richardcfc's Avatar
    richardcfc no está en línea Stack level 1
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    Re: Email Attachment Problem

    I thought regenerating the encription key in step 2 above resent the service books, am I wrong?

    Thanks

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