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Deleted e-mail comes back after a few weeks how is this happening any help will ... BlackBerry Curve forum

  1. #1
    rickbakes's Avatar
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    e-mail and sms delete not working help please!

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    Deleted e-mail comes back after a few weeks how is this happening any help will be appreciated. Thank You!
    ~via smartphone mobile.pinstack.com~

  2. #2
    jrhorner71's Avatar
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    Have you tried to reconcile or purge deleted messages. To reconcile hit the menu from the messages folder and click reconcile now. To purge deleted click options>email reconciliation hit the menu key and purge deleted items and select the email account you are having problems with.

  3. #3
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    Are you on a BES? Work bb?
    Twitter? My Apps List

    Current SmartPhone: Motorola DROID Rooted, Running Project Elite v4

  4. #4
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    Thank you jr and azstar for your replies sorry I took so long to get back to you,jr thank you for your answer it worked on the emails but not on the sms.and yes azstar I am on Novell BES.
    ~via smartphone mobile.pinstack.com~

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    Quote Originally Posted by rickbakes View Post
    Thank you jr and azstar for your replies sorry I took so long to get back to you,jr thank you for your answer it worked on the emails but not on the sms.and yes azstar I am on Novell BES.
    ~via smartphone mobile.pinstack.com~
    Glad it worked for the emails but not sure about sms i'll try to do more searching.

  6. #6
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    Haven't found anything for the sms sorry.
    ~via smartphone mobile.pinstack.com~

  7. #7
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    Article Number: KB-04470 on Blackberry.com - This walkthough is for emails, but you should be able to do the same for sms messages.

    Problem
    On the BlackBerry device, you select a message, click the trackwheel, and click Delete. The message is not deleted from the device.

    Cause
    The message list index is corrupt. As a result, the operating system of the device cannot reference the message ID and delete the message from the list.

    Resolution
    Back up the device and clear the device message database.

    Warning: Clearing the device message database results in loss of messages on the device. Make sure to create a backup first.

    Create a backup:

    Connect the device to your personal computer.
    Open BlackBerry Desktop Manager and select Backup and Restore.
    Click the Backup button. Save your backup file in a folder that you can access later.
    Click Save. The backup process completes.

    Clear the device message database:

    From the Backup and Restore window, select Advanced.
    From the Handheld Databases list, highlight the Messages database and click Clear.
    Click OK when prompted with a warning message. The device message database is erased from the device
    Last edited by javatyger; 03-17-2009 at 10:39 PM. Reason: added info
    My Smartphone History - 7130e -> 8130 Pearl -> 8330 Curve -> iPhone 3G -> Javelin(Curve 8900)

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    Thank you javatyger for taking time out of your day to help that is awesome. And thanks again jr. for the fix to the first half of my problem.
    ~via smartphone mobile.pinstack.com~

  9. #9
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    Kinda on topic but is there anyway to get an email that was sent to the bb email that was accidentaly deleted off the bb? ?????
    ~via smartphone mobile.pinstack.com~

  10. #10
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    Sorry for taking awhile to answer you: no, not as far as I'm aware. I was checking into this, but as long as it was sent to your @provider.blackberry.net account, there's not away to retreive it. I wish RIM did offer a web client (as I heard they did awhile ago), but sadly, no way that I've heard to retreive accidently-deleted emails.
    ~via smartphone mobile.pinstack.com~

  11. #11
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    Quote Originally Posted by uplate View Post
    Kinda on topic but is there anyway to get an email that was sent to the bb email that was accidentaly deleted off the bb? ?????
    ~via smartphone mobile.pinstack.com~

    No way to recover your deleted message but for the future, log into your carriers BIS page and set an email account as your auto-forward account, soon as you receive a message on your bb it will also send the message to the account you have designated in the auto forward field... Hope this helps!

  12. #12
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    Question

    what does reconcile mean? and what does it do? i hope this isnt a stupid question

    thanks
    Camshafter

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