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My e-mails will come in. I will check them. Then in about 5min they will ... BlackBerry Curve forum

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    BrentRyanGreen's Avatar
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    E-mail Message Gone

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    My e-mails will come in. I will check them. Then in about 5min they will be gone. It's like it cleans them out after I read them. Any ideas why?

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    li2327's Avatar
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    Re: E-mail Message Gone

    ~via BB (wap.pinstack.com)~
    May be a good idea to erase your email address from your bis account and add it back.

  3. #3
    BrentRyanGreen's Avatar
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    Re: E-mail Message Gone

    Maybe. It feels like its some kind of setting. Where you just read it and then it deletes it. I have looked in the options and can't find anything that would prove that.

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    Re: E-mail Message Gone

    Quote Originally Posted by BrentRyanGreen
    My e-mails will come in. I will check them. Then in about 5min they will be gone. It's like it cleans them out after I read them. Any ideas why?
    Did you leave your desktop email client running at home/work? If so, I bet it's set to "download" all messages and then it deletes them from the server. The BIS server sees the message has been deleted and removes it from your BlackBerry.

    Solution is to go into the advanced account settings of your desktop email client and tell it to "leave email messages on server for x days". I have mine set to 7 days in Outlook. That works good and doesn't cause the problem you are describing.

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    DCookSta's Avatar
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    Re: E-mail Message Gone

    Bis or Bes mail? Bes mail can disappear if you have rules set for messages in you email box. But this usually for messages that you have rules set for.

    ~via BB (wap.pinstack.com)~

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    dolphinrich's Avatar
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    Re: E-mail Message Gone

    ~via BB (wap.pinstack.com)~
    Could the emails be related specifically to a folder that is setup for redirection.

    I can tell you that with our BES 4.1.2 on Lotus Notes, if you have a rule set in Lotus Notes to auto route an email to a specific folder before hitting the inbox, then set that folder for redirection, when you receive the email in the BB, it will hide after you have viewed it. (If you have 'Hide Filed Messages' set to yes)

    You can then 'view folder' and browse to the folder in question, then view the emails in the redirected folder.

    You can also, hit ALT-I (qwerty kb tip for sorting incoming messages). This will display all incoming messages (inbox messages, filed messages, sms, pin, phone logs) this is the quick way to see if the emails are still on the device.

    Another reason that emails may delete, is when your device runs out of available memory.

    Go to options » Status and check your file free.

    Hope this helps.

  7. #7
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    Re: E-mail Message Gone

    I am having the exact same email disappearance thing happen to me- but it disappears within seconds instead of minutes. I have yahoo email and outlook on my laptop and it does show up in my outlook (although some of them have completely disappeared from both bb and outlook on my laptop) My friend thought it was a setting as well, but we could not change anything in order to fix the issue....

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    li2327's Avatar
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    Re: E-mail Message Gone

    ~via BB (wap.pinstack.com)~ You might want to try removing your email accounts from bis and readding them.

  9. #9
    qsnow's Avatar
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    Re: E-mail Message Gone

    Shot in the dark here - go into settings -> status... You have plently of free memory? Seems like my Curve is having a memory issue where after a few days it drops down to 0. When this happens I loose all my messages. I understand you are seeing them drop sooner than I am, but if it's at 0 free, it could be the BB trying to auto-survive and clean up stuff.

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