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I have had two unsettling experiences with the new Curve. All was well till one ... BlackBerry Curve forum

  1. #1
    Roger Freeman's Avatar
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    Question Disappearing email messages - almost all

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    I have had two unsettling experiences with the new Curve. All was well till one morning almost all old messages had vanished. I was unable to retrieve them.

    Tonight I received a message and SAVEd it. Immediately most past messages vanished again. (They are not hidden, and I cannot see them with View Folder.) I then sent myself 2 test messages. They were received, and showed up as the '+' sign over the message icon, then vanished, as did the icon.
    They are, however, on my desktop Web site.

    This is very disturbing. Does anyone have any ideas? My settings seem OK. I have Delete On set to "prompt."

    Roger

  2. #2
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    Re: Disappearing email messages - almost all

    Are you using your device via BES? If so that may be the cause of your problem, talk to your network guys.
    .:*~*:._.:*~*:. AceBB .:*~*:._.:*~*:.
    Everything you ought to know @ http://www.christopheraceto.com


  3. #3
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    Re: Disappearing email messages - almost all

    It could be a memory leak issue. If you hit alt+cap+h how much memory shows under "file free?"

    ~via BB (wap.pinstack.com)~

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    Re: Disappearing email messages - almost all

    ok...im having some similar issues 'cept its my call logs and sms/mms call logs.

    what i've done
    1) cleared all event logs and chosen not to store (go there now and there is nothing)
    2) deleted all unnecessary languages thru setup wizard

    running v4.2.2.89 os
    my alt/cap/H screen shows the following
    file free: 16326764 bytes
    file total: 55443456

    i have like two games, jivetalk, telenav and ps launcher and that's it for 3rd party

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    Re: Disappearing email messages - almost all

    iM HAVING THE SAME PROBLEM WITH DISAPPEARING EMAILS NEW AND OLD. I WIPE MY BLACKBERRY TODAY. I M HOPING THIS SOLVES THE PROBLEM.
    Wendy
    Iphone...what else would a MAC user have.....

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    Re: Disappearing email messages - almost all

    Do you loose your emails after a synch or just randomly?

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    Re: Disappearing email messages - almost all

    wendy - are you just missing emails?

    mine are disappearing randomly, but my emails aren't affected, my call logs and sms/mms are the ones being deleted...

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    Re: Disappearing email messages - almost all

    Quote Originally Posted by cizake
    Do you loose your emails after a synch or just randomly?
    The emails a disappearing at their will, randomly.
    Wendy
    Iphone...what else would a MAC user have.....

  9. #9
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    Re: Disappearing email messages - almost all

    This sounds like an issue that plagued the Pearl, Memory Leak. I would have to remove the battery periodically to free up memory. I'm assuming a fix will need to be developed for the Curve.

  10. #10
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    Re: Disappearing email messages - almost all

    i had this problem too- i clicked "save messages on server" on your email set up and the problem went away....

  11. #11
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    Re: Disappearing email messages - almost all

    I have had a similar problem with some of my email messages randomly disappearing. I thought I might have accidently hit some keystokes to delete a day's message the first time, then when it happened again, I though my wife might have done something on my home email (this is my first "home" Blackberry, I had a previous BES Blackberry for 5+ years). Today I noticed I have two messages I cannot delete. I have tried each message, I have tried deleting all prior messages...these two seem to be sticking. One is an email message, one is an SMS message. Syncing did not affect it. I haven't had any problems with calendar events.

  12. #12
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    Re: Disappearing email messages - almost all

    Same problem here with disapearing sms/mms and call logs entries. This is very annoying have there been anysuggestions that are working yet?
    I'm true to the game called Blackberry!

  13. #13
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    Re: Disappearing email messages - almost all

    Quote Originally Posted by AceBB
    Are you using your device via BES? If so that may be the cause of your problem, talk to your network guys.
    Exactly, one morning all my mail emails were gone from my BlackBerry but ok on my desktop outlook. Quick call to our help desk revealed they had to 'reset' our BlackBerry server and that was the side effect...

  14. #14
    Roger Freeman's Avatar
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    Re: Disappearing email messages - almost all

    Quote Originally Posted by AceBB
    Are you using your device via BES? If so that may be the cause of your problem, talk to your network guys.
    No, I'm not on BES.

    Roger

  15. #15
    Roger Freeman's Avatar
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    Re: Disappearing email messages - almost all

    Quote Originally Posted by mcgowan08
    It could be a memory leak issue. If you hit alt+cap+h how much memory shows under "file free?"

    ~via BB (wap.pinstack.com)~
    15779311, which I think should be enough. I haven't had it happen since I deleted other languages.

    Roger

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