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Has anyone gotten this? So my company just got blackberry Curves, the users sync all ... BlackBerry Curve forum

  1. #1
    gizmoguy's Avatar
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    deleted lotus notes calendar events reappear after cable sync

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    Has anyone gotten this?

    So my company just got blackberry Curves, the users sync all wireless except for calendars which they sync via usb cable. The calendars are shared with the BB user's admins and set as a 2-way sync and the conflict resolution has Lotus Notes winning over device.

    The issue I'm getting is that there are events they (the admins) have deleted. After the BB is sync'd the deleted events re-appear in the Lotus Notes calendar. What I've done as a workaround is to have the BB sync again, then tell the admin to delete the events then tell the BB user to re-sync a 2nd time which does not bring back the deleted events until a few weeks later or so but different deleted events for other days.

    I've also done a 1 way sync (Notes to device) and select replace all data in the target application. Hoping that will get rid of any deleted events then reset back to 2-way sync only to have the delete events re-appear later on.

    Need help
    Giz

  2. #2
    BES Noob's Avatar
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    I'm a little lost here. So what you're saying is that the events that were deleted on the desktop calendar in lotus notes reappear again once the BB is synched back up through the USB? Are they reappaearing in both the desktop and BB, just the BB, or just the Desktop?

  3. #3
    gizmoguy's Avatar
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    BES Noob, yes that is correct. The deleted events or appointments reappear in the Lotus Notes Calendar.
    The BB user's admin creates, deletes, updates or moves calender events on a daily basis within Lotus Notes Cal. The BB user will then cable sync when they are back in the office. It's setup as 2-way sync. I'm assuming that with all the changes done on Lotus Notes (which is set to win over the device) will overwrite/delete the old entries that are on the BB calendar. Now any new entries that are made on the BB calendar do show up on Lotus Notes fine.

    It's only when enteries the admin has deleted in Lotus Notes calendar that the BB does not remove on the BB Calendar but adds it back into the Lotus Notes calendar.

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    So what you're saying is because the devices email reconciliation is set to mailbox wins on conflicts that it should automatically delete when you delete an event on Lotus notes on your desktop. The event does not get removed from the device but when synched up to the desktop again will reappear because it was never removed. Is this correct?

    Let me ask you this question:

    If you disabled the wireless synch on your calendar to only work when linked through USB. Then how do you expect the desktop to know to remove the event? This sounds more like an inherent design of Lotus Notes more than error in the device itself. Do you find this issue with all your devices or just particularly the Curves you just received? If only the Curves that have this problem what other devices are you currently using?

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    gizmoguy's Avatar
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    "So what you're saying is because the devices email reconciliation is set to mailbox wins on conflicts that it should automatically delete..."

    No, not email conflict resolution but calendar conflict resolution; if you go into the Desktop manager>configuration tab>Configure synch..>Advanced...>Conflict Resolution I have set Lotus notes wins. This is only for the calendar events not email. Email reconciliation is totally separate from the calendar.

    "If you disabled the wireless synch on your calendar to only work when linked through USB. Then how do you expect the desktop to know to remove the event?"

    By setting the synching as a 2-way sync, so that when they sync via USB it checks all calendar entries against one another and depending on what is more recently changed it should write over the old one. That's how the BB tech explained it to me.
    Last edited by gizmoguy; 07-31-2008 at 05:48 PM.

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    Sorry, you're right I was typing a little too fast and not checking what I typed. Now does this corrolation only happen with the Curves only and have you tried wiping the phone and seeing that has any effect on it after doing another enterprise activation?

  7. #7
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    I think what you want to do is a one-way sync from desktop to device. On a two-way sync, the info from the BB is getting transferred to the desktop. That's why it reappears.

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    gizmoguy's Avatar
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    Noob and Bomber, yes I have wipes the phone and we only have the Curves haven't have any other blackberry to test.
    So I have done another wipe of one BB users phone sync one way and changed it back to 2-way. That was last week and so far not re-appearing deleted events. Could that have been a fluke?

    Giz

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    Ok I found out where these reappearing calendar events came from. The entries came from the BB's personal Lotus Notes calendar. For some reason the sync would go to the personal calendar and not the 2nd shared one. I've since cleared out the VP's calendar and monitoring should that get re-populated.
    Last edited by gizmoguy; 08-26-2008 at 12:42 PM.

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