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Hi all. In searching for the answer for my problem I found that thomas17 posted ... BlackBerry Curve forum

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    just looking's Avatar
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    Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

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    Hi all. In searching for the answer for my problem I found that thomas17 posted the exact same problem on 07.22.07 but no solution got posted as he later said it fixed itself. Anyway, here's the issue...

    I have four email accounts on my BlackBerry (three home accounts and one BlackBerry account). When I delete email from my BB, I used to see the option to "delete from mailbox & handheld". Now that feature has disappeared on three of the four accounts. I went into mail options and general settings, high lighted delete on mailbox & handheld and clicked save. It still does not work; the only options that appear are "delete" or "cancel". How can I get this feature back?

    While in the options area I also checked and found all of the settings to be the same. Under the "Email Settings" the Message Services is set to my BB email acount name for all four email accounts (by the way, the BB email account is not the one account that is still prompting correctly; the one that still works rights is a home account).

    I am not on BES and I am using a Curve 8300 (Rogers).

    Unlike thomas17's, my problem has not resolved itself. Any and all help would be greatly appreciated.

    Thanks,
    Just Looking

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    try mail/options/email reconciliation
    the where it says delete on, change it to prompt. see if that solves it...

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    try going to your inbox then options then email reconciliation then on conflicts put mailbox wins or vis versa
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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    Thanks for the tips...

    Cherrichiodo... changed it.
    siccmade... tried that too.

    This is weird. These changes fixed on of the accounts (the BB account) but not the other two.

    Any other ideas?

    Thanks for the help so far.

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    resend service books? have you done that?

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    Quote Originally Posted by cherrichiodo View Post
    resend service books? have you done that?
    I was just about to post that as a last resort!

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    Yeah, tried that (like 3 times)

    Tried a battery pull too.

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    have you deleted the accounts and re-added them?
    im grasping for straws here, but just throwing stuff out there. sometimes, just starting over will fix the issue.

    also host routing table, to register the handheld?

    i know back when they pushed the reconciliation feature, it took me deleting the email and re-adding it for the recon to work

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    Cherri,

    Sorry to waste a bit of your time. I should have written that, yes, I have tried to delete the accounts (the 3 home accounts, not the BB account, was afraid I wouldn't get that one back [is that true??]). No success with that either.

    So I seem to have stumped the forum. Yay!! No, wait a minute...

    Any other thoughts?

    So, in summary...
    Tried: battery pull, new service books, delete/re-add accounts, changing settings.
    Failed: see above

    Thanks again!

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    without divulging the email addy, where are the two going? ie., hotmail, yahoo, gmail?

    and you aren't wasting my time

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    One email is to @rogers.blackberry.net and the other three email addresses are going to @shaw.ca

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    under email reconciliation you have
    prompt
    on
    mailbox wins

    ok, i already asked you that...and you changed the email address for each one at the top and changed the setting to each one and clicked save?
    Last edited by cherrichiodo; 01-21-2008 at 02:28 AM. Reason: merged posts; oops

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    ~via BB (wap.pinstack.com)~

    Do you have the "synchronize deleted items" box checked in the BIS website for these accounts?

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    Cherri,
    Yes, those are my settings. And I can't change the email address for each one at the top. If I change it in one, it gets changed in all.

    Sheik28,
    I do have the synchronize deleted items box checked in the BIS website.

    I tried, again, to delete the offending mail accounts from the BB and reinstall them. However, when I deleted them the "envelopes" on the home screen for the two deleted accounts did not vanish.

    I'm going to try this... Delete accounts again, backup handheld, wipe handheld, battery pull, restore handheld and reinstall accounts. Oh yeah, guns blazing!!

    I'll let you know...

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    Re: Delete from Mailbox & Handheld prompt gone on 3 of 4 email accounts

    I am having this issue also...please let me know what happens!!!

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