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Hi All- My 8300 seems to randomly re-start 2-3 times a week. I can't identify ... BlackBerry Curve forum

  1. #1
    hiddenshamrock's Avatar
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    Curve Keeps Restarting

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    Hi All-

    My 8300 seems to randomly re-start 2-3 times a week. I can't identify any pattern, such as other applications running. The only common condition appears to be that I'm on the phone. I'll be in the middle of a call and all of a sudden the call will drop. I'll look at the phone and find the hourglass rotating in the front as the phone resets itself. Usually it's OK after that, but there have been a couple occasions where it's done the same thing only an hour or so later.

    Cingular/AT&T have been spectacularly unhelpful so I'm wondering if any of you have had or heard of this experience. If so, any ideas what the cause/resolution might be?

    Cheers!

  2. #2
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    Re: Curve Keeps Restarting

    Quote Originally Posted by hiddenshamrock
    Hi All-

    My 8300 seems to randomly re-start 2-3 times a week. I can't identify any pattern, such as other applications running. The only common condition appears to be that I'm on the phone. I'll be in the middle of a call and all of a sudden the call will drop. I'll look at the phone and find the hourglass rotating in the front as the phone resets itself. Usually it's OK after that, but there have been a couple occasions where it's done the same thing only an hour or so later.

    Cingular/AT&T have been spectacularly unhelpful so I'm wondering if any of you have had or heard of this experience. If so, any ideas what the cause/resolution might be?

    Cheers!
    shamrock, sorry you are having issues. A couple of questions to start off with. When it restarts it comes back on on it's own and battery level is still good right? If so have you tested with a different battery? If it happens with a different battery or while it is on the charger, i would recommend reloading the software on the phone from the PC. Welcome to the stacks. post back with any questions.

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    Re: Curve Keeps Restarting

    Hi Eddie-

    Thanks for the quick response! Yes, when it restarts it comes back on its own and the battery level is still solid. I'll try with another battery. Thanks for the recommendation and for the welcome to Stacks!

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    Re: Curve Keeps Restarting

    Hi, I'm finding this happens to me as well - once while I was on a call, the other two times while the phone was just sitting on my desk. Shamrock, did you find that using another battery solved teh issue? Thanks!

  5. #5
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    Re: Curve Keeps Restarting

    There is an other thread about this problem too. I have the same problem as mentioned here. Only it does only happen when i'm on a call ( about 5 to 10 min.+ calls).
    I have reinstalled my os and a few apps installed, html viewer- opera mini- surewipe( mobylo)- gmail and the verizon theme.
    Also changed my battery to the original one that came with the device.
    Couldn't test it yet if it is resolved.

    Update: just had a 12 min. call and didn't happen anymore. I will keep testing before i can be sure it is solved. Also besides the reinstall from the os and the battery change i didn't change anything on my device. So i have no idea what the reason is of this behavior.
    My guess is that reinstalling the os could be a solution.
    Last edited by Cea; 10-11-2007 at 09:08 AM.

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    Re: Curve Keeps Restarting

    That's weird b/c I have noticed this about a 1/2 dozen times so far as well. Battery is strong, it doesn't seem dependant on the length of call (has happened after 30 seconds and after 15 minutes)!!!

    I thought originally it was the way my hands/fingers were placed on the back of it (ie: pressure points) or if it was the heat that had got to it .... I live in Phoenix)??!!??

    Sometimes it is perplexing and sometimes rather a convenient way to end a call ..... lol

    Steve
    Steve G
    loving the 8300 Curve and Vaja Olive leather case .............

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    Re: Curve Keeps Restarting

    Time for a refurb, demand your replacement from your carrier.
    BlackBerry® Certified Support Specialist

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    Re: Curve Keeps Restarting

    I had the same problem every time I would make or receive a call the phone would reboot about 5 minutes into the call. I ended up exchanging it for a new phone and haven't had any issues since.
    ~via BB (wap.pinstack.com)~

  9. #9
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    Re: Curve Keeps Restarting

    I had the phone replaced and I'm getting the same error. The issue went away for a month or so, but now it's back and getting more frequent.

    I'm pretty fed up with the dealer and would rather not have to go through getting a third replacement.

    Can someone advise how I re-install the OS? Thanks!

  10. #10
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    Re: Curve Keeps Restarting

    ~via BB (wap.pinstack.com)~

    That happened to me today. I had a full battery and I was only 5 minutes into the call.

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    Re: Curve Keeps Restarting

    Quote Originally Posted by hiddenshamrock View Post
    I had the phone replaced and I'm getting the same error. The issue went away for a month or so, but now it's back and getting more frequent.

    I'm pretty fed up with the dealer and would rather not have to go through getting a third replacement.

    Can someone advise how I re-install the OS? Thanks!
    Try this for the OS upgrade: http://blackberryforums.pinstack.com...rade_your.html
    See the Official Latest OS threads updated regularly for All Devices.
    Forum Rules
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  12. #12
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    Re: Curve Keeps Restarting

    Quote Originally Posted by Cea View Post
    There is an other thread about this problem too. I have the same problem as mentioned here. Only it does only happen when i'm on a call ( about 5 to 10 min.+ calls).
    I have reinstalled my os and a few apps installed, html viewer- opera mini- surewipe( mobylo)- gmail and the verizon theme.
    Also changed my battery to the original one that came with the device.
    Couldn't test it yet if it is resolved.

    Update: just had a 12 min. call and didn't happen anymore. I will keep testing before i can be sure it is solved. Also besides the reinstall from the os and the battery change i didn't change anything on my device. So i have no idea what the reason is of this behavior.
    My guess is that reinstalling the os could be a solution.
    Next update: So far it didn't happen again after reinstalling the OS. Could be a corrupt OS or 3rd party apps that could cause this problem. Anyway after using it now for several weeks it did not occur anymore.
    Also i have only installed a few 3rd party apps. Opera - empower html viewer - gmail and surewipe.

  13. #13
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    Re: Curve Keeps Restarting

    Strangest thing- just like the first time around, the problem went away and then came back with a vengeance. Yesterday it happened several times during the day. I finally sat down and re-installed the OS this morning, following the thread above (it wouldn't let me post the URL, but it's in LavaGirl's post above).

    The instructions in that post are explicit and easy to follow. So I'm keeping my fingers crossed and I'll report back with my findings.

    Thanks everyone for your suggestions and posts. This problem has been maddening, and hopefully it's now historical.

  14. #14
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    Thumbs up Problem Solved ::fingers crossed::

    Well, it's been a couple weeks since I re-installed the OS, and it hasn't restarted since. I've had some long phonecalls, spent quite a bit of time reading the news and texting, and there have been no issues.

    Thanks all for everyone's time and help!

  15. #15
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    Re: Problem Solved ::fingers crossed::

    Quote Originally Posted by hiddenshamrock View Post
    Well, it's been a couple weeks since I re-installed the OS, and it hasn't restarted since. I've had some long phonecalls, spent quite a bit of time reading the news and texting, and there have been no issues.

    Thanks all for everyone's time and help!
    Glad you are up and running again. Keep us posted.

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