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Coworker enters his correct password, just goes back to enter password, doesn't give Incorrect password! ... BlackBerry Curve forum

  1. #1
    SDM-Mark's Avatar
    SDM-Mark no está en línea Stack level 1
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    Correct password entered, but can't logon (8330)

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    Coworker enters his correct password, just goes back to enter password, doesn't give Incorrect password! msg and doesn't increment the count- when he entered a bad password the count went up. No IT policy changes. Battery pull fixed it. Verizon 8330 4.5.0.77 Free memory 40 MB of 96 MB available before and after battery pull. Any ideas?

  2. #2
    hayden's Avatar
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    Did u say battery pull fixed it? Try to unlock via desktop manager and make sure number lock and caps are off.

  3. #3
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    SDM-Mark no está en línea Stack level 1
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    Right, the battery pull fixed it. We did have some mail server maint last night, but device was receiving mail.

  4. #4
    hayden's Avatar
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    Glad you got it sorted before it wiped.

    Good job

  5. #5
    SDM-Mark's Avatar
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    But the right password didn't increase the count, just went back to the enter password screen ?!? I have seen battery pulls fix all kinds of problems, but this was strange.

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