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I have an 8300 with Tmo. for the last couple of days I haven't been ... BlackBerry Curve forum

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    Question Can't view attachments from emails

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    I have an 8300 with Tmo. for the last couple of days I haven't been able to view attachments from any emails. it promts "attachement server is busy" I have tried battery pull and have tried sending the service books and re-registering. nothing seems to have helped....anyone else having the same problem?? could this be related to the problem that tmo recently had??


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    Re: Can't view attachments from emails

    well we have a system outage due to the bad weather, and blackberry email was down in north america, but it should be working now. have you tried it again?
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    Re: Can't view attachments from emails

    Quote Originally Posted by jonnyxedge View Post
    well we have a system outage due to the bad weather, and blackberry email was down in north america, but it should be working now. have you tried it again?
    battery pull, re-registering, send service books, opening diff attachements (jpeg, pdf, etc)....so far it's a no go


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    Re: Can't view attachments from emails

    Just got off the phone with my wife who also got an 8300 with tmo. She said that she does not have any problem with opening up attachments...therefore I believe it might just be my device...I might have to reload an OS since I just noticed that one of my 3rd party software is not functioning correctly either for the last few days (myalarm). will report back to see if that fixes my problem later on today. Thanks anyway Johnnyxedge!


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    Re: Can't view attachments from emails

    I looking over the web and Pinstack it appears there may be a system problem. We have at least 2 TMO stackers with the same issue in the past 24 hours and I saw a Rogers user with the same issue on HoFo.
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    Re: Can't view attachments from emails

    Quote Originally Posted by GaryF View Post
    I looking over the web and Pinstack it appears there may be a system problem. We have at least 2 TMO stackers with the same issue in the past 24 hours and I saw a Rogers user with the same issue on HoFo.
    Man, what to do, what to do....I guess I shouldn't load a new OS just yet....it may resolve itself??


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    Re: Can't view attachments from emails

    Just for kicks...you may want to call TMO and ask them to boot you off the system and then restore you (Not sure the technical terms for this but I have had it done in the past)....if this is an isolated server issue perhaps that will reset your connection.

    Another possible solution is to delete the attchment services application and reinstall. This requires your OS beinstalled on your desktop.
    Last edited by GaryF; 12-06-2007 at 01:31 PM.
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    Re: Can't view attachments from emails

    Quote Originally Posted by GaryF View Post
    Just for kicks...you may want to call TMO and ask them to boot you off the system and then restore you (Not sure the technical terms for this but I have had it done in the past)....if this is an isolated server issue perhaps that will reset your connection.

    Another possible solution is to delete the attchment services application and reinstall. This requires your OS beinstalled on your desktop.
    yeah, I have tried to call Tmo on that but they needed me to be by the desktop manager and I can't do that right now. I'm gonna also try to delete and reinstall attachement service....Good points...will report back once I get a chance restore the device.


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    Re: Can't view attachments from emails

    RE TMO...you do not need to be a your desktop to do what I suggested - basically you need for TMO to remove your unit from the system (as I understood it)

    You might PM this user and see if they solved the issue....

    http://blackberryforums.pinstack.com...t_problem.html
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    Re: Can't view attachments from emails

    Quote Originally Posted by GaryF View Post
    RE TMO...you do not need to be a your desktop to do what I suggested - basically you need for TMO to remove your unit from the system (as I understood it)

    You might PM this user and see if they solved the issue....

    http://blackberryforums.pinstack.com...t_problem.html

    Thanks for the help....we'll see how it goes...lol


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    Re: Can't view attachments from emails

    The attachment issue resolved itself last night....nothing was done to it and it just all the sudden started working....must have been a server issue.


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    Re: Can't view attachments from emails

    im currently this problem all weekend now, was on the phone with tmo for 2 1/2 hrs, did a wipe, reinstalled the OS and deleted and re-added the attachment server and nothing. its driving me crazy not being able to see attachments, i gotta call back to see the status of my case is cuz they swear they never got this issue before. i was escalated to the RIM dept and they were puzzled as well. So here i sit with the red x of death in my attachments

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    Re: Can't view attachments from emails

    I have this now... I had this about 6 months ago with Verizon as well... Back then they had to upgrade it to RIM service and it was the server needed to be reset. They reset the server and 1/2 hour later it was working.

    I also did the service books, the wipe and re-install and played the game with the CS from verizon, but I plan on escalating it tomorrow and demanding credit for lost services.

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