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Hey guys, my buddy is having a problem opening/saving an MP3 that I emailed to ... BlackBerry Curve forum

  1. #1
    beeshabo's Avatar
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    Can't Open File in Email...Help!

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    Hey guys, my buddy is having a problem opening/saving an MP3 that I emailed to him on his BlackBerry, it says "file truncated due to size" . I used to have a BlackBerry 8100 (on AT&T) and I NEVER had a problem opening email attachments, even MP3's, and it's only 2mb.

    He's with Verizon, What can he do to fix it? (if possible).

    Thanks in advance.

    P.S. I noticed this forum doesn't get much play....but hopefully someone can help me/him.
    Last edited by beeshabo; 01-06-2010 at 12:32 PM.

  2. #2
    azstar's Avatar
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    According to this the email and attachment can be up to at least 5mb so that is strange that it is truncating a 2mb message. Is there just the one attachment and is the message body itself small? I am not aware of vzw capping the size lower than RIM's BIS allows, but you never know with them
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  3. #3
    beeshabo's Avatar
    beeshabo no está en línea Stack level 6
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    azstar - Thank you for the post and link.

    It's a blank email, no body text whatsoever, with a single 2mb MP3 attached....???

    What do you suggest he do? Call Verizon?

    Thanks again

  4. #4
    azstar's Avatar
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    Is he up to date with the latest OS on his phone? Maybe try deleting and resending the email service books then resend the email. If that doesn't work then I guess call VZW. Weird...
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  5. #5
    beeshabo's Avatar
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    azstar - Yeah, I was thinking maybe resending service books. I'll have him try that, if not, then I guess he'll try calling.

    THANKS A LOT!!!

  6. #6
    azstar's Avatar
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    Hope that works, be sure he does a backup before deleting the email service books.
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  7. #7
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    I've had the same issue with mp3's on the AT&T network. I hope it works.

  8. #8
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    I get logs emailed to me as attachments from backup and anti virus scans that run on our servers and anything around 2 MB or bigger always gets truncated for some reason. I'm on AT&T and receiving emails via BIS from my work account on an Exchange Server.

  9. #9
    beeshabo's Avatar
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    I was on AT&T (with my blackberry) for 2 years and I NEVER had an issue with receiving emails...especially some as small as 2mb

  10. #10
    alryder's Avatar
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    Did a little investigating for the exact error messages I get. When I try to view the attachment I get the error "Attachment size exceeds server value" and if I try to download the attachment I get the error "Attachment exceeds the maximum download size of 2.9 MB".
    I don't know if it's an AT&T imposed limit or something through BIS but I wish there was a way around it.

  11. #11
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    There is an app called mediapop that works with pop mail accounts that lets you download bigger files. I used it on my 8330 to download mp3 files that were up to 8mb. it's not free, but worked great for me.
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  12. #12
    beeshabo's Avatar
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    Thanks azstar...I'll mention that to my buddy, but since the files he usually gets are under 4MB I doubt he'd wanna spend $ on an app. He said he's gonna call Verizon and see if they'll work him through sending his service books and all that

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