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For some reason I no longer have the menu option to view attachment when I ... BlackBerry Curve forum

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    dubie76's Avatar
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    Question Cant open email attachments

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    For some reason I no longer have the menu option to view attachment when I open an email. any Ideas? I am running 4.5.0.160 on a Sprint 8330. I never had this issue before.
    Sprint Tour 9630
    OS 5.0.0.230 (Leaked)

  2. #2
    GaryF's Avatar
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    Check and make sure that you still have Blackberry Attachment Service installed (you can look under Options / Advanced / Applications).

    If so, try resending your service books to see if that helps.

    Note - to test if a change corrected this issue you will need a NEW email with attachment, you cannot go back to older emails and open attachments.
    BlackBerry® Certified Support Specialist
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  3. #3
    dubie76's Avatar
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    OK. I understand that. I connect to DM 4.7 and follow the step to add/change applications. The only things that show up is the 3rd part app that I have installed. There is no option for any OS changes. Now what.
    Sprint Tour 9630
    OS 5.0.0.230 (Leaked)

  4. #4
    GaryF's Avatar
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    You will need to download and install on your PC the current OS you are running in order to re-install the application. There are links to the current OS by carrier HERE
    BlackBerry® Certified Support Specialist
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  5. #5
    dubie76's Avatar
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    Well I had to actually go into common files, and use app loader to get it to work. I was not able to do this with DM. Strange......
    Sprint Tour 9630
    OS 5.0.0.230 (Leaked)

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