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Hi - can anyone help me fix this ? Frequently - but mysteriously, not all ... BlackBerry Curve forum

  1. #1
    Osprey's Avatar
    Osprey no está en línea Stack level 2
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    Caller Identity 8900 not working

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    Hi - can anyone help me fix this ?

    Frequently - but mysteriously, not all the time - a call comes through with just the number displayed, even though the number is already in my contacts database. This happens randomly with different numbers.

    Even weirder, after the call when I look on the sent and received calls list (pressing the green handset button), it has correctly identified the number as one of my contacts.

    So why is my 8900 not displaying the contact name on my screen at the time when the call comes through ?

    I am sure that others have experienced this fault, but I cant find the relevant threads. Thanks in advance for your help.

  2. #2
    reddrvgon's Avatar
    reddrvgon no está en línea Stack level 8
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    By any chance do you have the same number saved under more than one name?

    OR do you have the number typed in as a local number eg.555 654 1234 and when its not recognized, does it show up as +1 555 654 1234? Or vice versa?
    ~via smartphone mobile.pinstack.com~

  3. #3
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    Quote Originally Posted by reddrvgon View Post
    By any chance do you have the same number saved under more than one name?
    It would still show up as one of the names...

    Quote Originally Posted by reddrvgon View Post
    OR do you have the number typed in as a local number eg.555 654 1234 and when its not recognized, does it show up as +1 555 654 1234? Or vice versa?
    ~via smartphone mobile.pinstack.com~
    That could be it altho I dont think so ... Did you try reloading the OS ?

  4. #4
    Xader's Avatar
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    I dont know if you are the same person asking this in Crackberry. I answered there, but just in case.

    I've seen this happen when the phone is locked. I assume it would be a function to protect your contacts.

    Unlocking seems to restore caller ID functionality

    EDIT: A Crackberry member just suggested this:

    "Go to Options/Security Options/General Settings.......and set 'include contacts' to NO."

  5. #5
    obione's Avatar
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    This happened to my wife 8310 and I updated her OS and went back to normal. I recommend reloading the OS.

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