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My laptop has Vista Ultimate and I have successfully installed 4.3 and 4.2.2 of the ... BlackBerry Curve forum

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    BerrySmartUser's Avatar
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    Blackberry Desktop Manager

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    My laptop has Vista Ultimate and I have successfully installed 4.3 and 4.2.2 of the desktop manager yet in each case it cannot find my 8320 Curve. When I plug in the phone all it does is charge, it's not making a connection. Suggestions would be wonderful as I've already blown a few hours installing / un-installing.

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    GaryF's Avatar
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    Here are some of the solutions from RIM"s BTSC Hopefully one of these will help.
    Make sure that your BlackBerry smartphone is connected directly to the computer and not to a USB Hub, docking station, or a USB-to-Serial Converter.

    Make sure that your BlackBerry smartphone is detected by the BlackBerry® Desktop Manager. To perform this task, complete the following steps:
    1. Open BlackBerry Desktop Manager.
    2. Click Options > Connection Settings. The personal identification number (PIN) for your BlackBerry Smartphone should appear in the Connection field.
    3. Click Detect. If the BlackBerry smartphone is connected properly, you will receive a message USB device found.
    Perform a hard reset on the BlackBerry smartphone by removing the battery from the back of the BlackBerry smartphone, keeping it out for approximately 10 seconds, and reinserting it back inside the BlackBerry smartphone. Once completed, attempt to establish a connection between the BlackBerry smartphone and the BlackBerry Desktop Manager.

    Establish a connection between the BlackBerry smartphone and the BlackBerry Desktop Manager using a different USB port and a different USB cable. To make sure that your computer detects the BlackBerry smartphone, complete the following steps.
    1. Open the Device Manager.
    2. Expand the Universal Serial Bus controllers. If the connection is successful, BlackBerry Smartphone should be listed.
    Turn off power management for all USB Root Hubs on your computer. For instructions, see KB13331.
    BlackBerry® Certified Support Specialist
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    BerrySmartUser's Avatar
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    Turns out this was a driver issue. On device manager, the Blackberry SmartPhone Device was listed, but had a yellow exclamation point on it. I right clicked, hit update driver, it went out online and then came back and the update fixed the problem. Where it received the new driver from I have no idea, however it is working..

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    GaryF's Avatar
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    Thanks for posting back the solution and glad to see you are up and running!
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