I have done a backup of my BB 9300 & restored onto my new handset-BB9790. For some reason, my BBM contacts are not on my new phone. The buttons on my BB9300 is a bit dodgy and I can not get passed the password entry. I have tried various things to restore, via email, media card, device, BB Protect & Blackberry ID or via DM. I am at a complete loss & am desperate need of some help!