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like I said i did call them and they keep telling me they will call ... BlackBerry Curve forum

  1. #16
    yozpalang's Avatar
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    like I said i did call them and they keep telling me they will call as soon as they find what the problem is

  2. #17
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    I have been reading this and just thought of something.

    What part of the US are you in and how close are you to a time-zone change?

    Zo

  3. #18
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    I think maybe my internet provider network time is not on DTS Im with comcast.

  4. #19
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    Quote Originally Posted by Amigotek View Post
    I have been reading this and just thought of something.

    What part of the US are you in and how close are you to a time-zone change?

    Zo

    I'm in utah I dont know how close I'm to the time_zone change .

  5. #20
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    I am wondering if the problem is not with t-mobile but your ISP's servers providing the incorrect location to them for where you are making the call which will (theoretically) cause the call time to be off by an hour.

    Zo

  6. #21
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    Quote Originally Posted by Amigotek View Post
    I am wondering if the problem is not with t-mobile but your ISP's servers providing the incorrect location to them for where you are making the call which will (theoretically) cause the call time to be off by an hour.

    Zo



    me too this a only thing i can think of i have check every thing else
    Last edited by yozpalang; 08-22-2008 at 08:43 PM.

  7. #22
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    So after 3 days still have not heared back from tmobile cs rep ~via BB (wap.pinstack.com)now its my every night task disable wifi at 9 ~

  8. #23
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    Aren't minutes just minutes? I just read through this and am confused. Edge minutes and WiFi minutes should be the same price, if you don't have a hotspot at home plan.

  9. #24
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    Well we can probably rule out your router. I just checked mine and it is set to Pacific time (I am in Central Time Zone) and yet my on line call times match the correct times on the phone....

    I suspect a network issue, try this number 877-299-9003 it will connect you directly to TMO H@H Router support....
    BlackBerry® Certified Support Specialist
    The Shark Tank

  10. #25
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    Quote Originally Posted by rachaelp View Post
    Aren't minutes just minutes? I just read through this and am confused. Edge minutes and WiFi minutes should be the same price, if you don't have a hotspot at home plan.
    Yes they are all the same price but the problem is that when he thinks he is calling using his unlimited nighttime minutes, the system is reporting that he is making the call an hour earlier and eating into his anytime minutes. Instead of the call being recorded by the system at 9:05 PM (for example), the system logs the call as being made at 8:05 PM.

    For a short call it won't make that much of a difference but what if you made plans to talk with family or a business associate counting on not having to worry about minutes by arranging the call to take place at 9:05 PM his time. Let's say he spends 55 minutes a day talking to this person. 55 minutes a day for 5 days a week for 4 weeks a month means he burns up 1100 minutes. If he has a plan that has 600 minutes in it then those calls just cost him $200 not including regular daytime useage because the call was logged by the system an hour earlier than it was supposed to have been.

    Zo

  11. #26
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    Was just thinking does your service provider have your correct address? If the address is in a different time zone it might default to that time on WiFi.

  12. #27
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    Quote Originally Posted by jonesjj View Post
    Was just thinking does your service provider have your correct address? If the address is in a different time zone it might default to that time on WiFi.


    I'm sure they do because that's where i get the bill

  13. #28
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    Quote Originally Posted by GaryF View Post
    Well we can probably rule out your router. I just checked mine and it is set to Pacific time (I am in Central Time Zone) and yet my on line call times match the correct times on the phone....

    I suspect a network issue, try this number 877-299-9003 it will connect you directly to TMO H@H Router support....


    thank you will call them tonight

  14. #29
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    Quote Originally Posted by Amigotek View Post
    Yes they are all the same price but the problem is that when he thinks he is calling using his unlimited nighttime minutes, the system is reporting that he is making the call an hour earlier and eating into his anytime minutes. Instead of the call being recorded by the system at 9:05 PM (for example), the system logs the call as being made at 8:05 PM.

    For a short call it won't make that much of a difference but what if you made plans to talk with family or a business associate counting on not having to worry about minutes by arranging the call to take place at 9:05 PM his time. Let's say he spends 55 minutes a day talking to this person. 55 minutes a day for 5 days a week for 4 weeks a month means he burns up 1100 minutes. If he has a plan that has 600 minutes in it then those calls just cost him $200 not including regular daytime useage because the call was logged by the system an hour earlier than it was supposed to have been.

    Zo



    Thank you for a breakdown I wish every body reads&understand my problem first before they think I'm ......

  15. #30
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    Quote Originally Posted by yozpalang View Post
    I'm sure they do because that's where i get the bill
    I was just thinking if you were on a family plan and were away from home.

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