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Help! I've been having problems receiving email on my AT&T 8310. I can send fine ... BlackBerry Curve forum

  1. #1
    HSA's Avatar
    HSA
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    Question 8310 Operating System Installation

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    Help! I've been having problems receiving email on my AT&T 8310. I can send fine however. I was told in another forum that a reinstall of the operating system would be a good fix. I was also told to make sure the account was provisioned properly.

    Does anyone know how to do this?

    Thanks...

    HSA

  2. #2
    organic_matter's Avatar
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    Re: 8310 Operating System Installation

    are you bes or bis?

    have you done a battery and sim pull?

    have you resent your service books?

    what is your current os?

  3. #3
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    Re: 8310 Operating System Installation

    ~via BB (wap.pinstack.com)~

    Log into your account online and resend service books. See if that helps with sending

    http://bis.na.blackberry.com/html/

  4. #4
    HSA's Avatar
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    Re: 8310 Operating System Installation

    I have done a battery pull but not a sim pull. I have also resent my service books. I am not on a Blackberry Enterpise Server.

  5. #5
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    Re: 8310 Operating System Installation

    go ahead with the sim pull....

  6. #6
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    Re: 8310 Operating System Installation

    ~via BB (wap.pinstack.com)~Is this a recent thing as the last few days there have been numerous reports of problems with BIS service due in part to some maintenance or changes RIM is doing on their end and it is trickling down to the providers (supposedly AT$T is getting hit hard on the west coast by BIS probs). May not be your fault or device.

  7. #7
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    Re: 8310 Operating System Installation

    ~via BB (wap.pinstack.com)~

    Options/advanced options/host routing table
    Then click menu and choose register now.

    Have you recently added anything with DM?

  8. #8
    HSA's Avatar
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    Re: 8310 Operating System Installation

    I've done the sim pull and went the routing table "register now route. I just received a confirmation email saying that my handheld is registered with the network.

  9. #9
    organic_matter's Avatar
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    Re: 8310 Operating System Installation

    email your self- to verify

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