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Ok, this one has me stumped. I've tried to search for an answer but didn't ... BlackBerry Curve forum

  1. #1
    DCookSta's Avatar
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    8310 Contact Search Problem

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    Ok, this one has me stumped. I've tried to search for an answer but didn't come up with anything.

    I have an user with a new 8310. The device is activated on our BES. The phone shows his contact list, I can see them and the device says he has 11,406 contacts. Scrolling through them all would be a huge pain. On my 8300 on the same BES server (138 Contacts), I can start to type a name and the BB will start to filter the contacts until I get to who I want. On the 8310, the moment I put in a letter all the contacts disappear, and I get *No Addresses* even if there clearly is a contact that starts with that letter. I have wiped and reloaded the OS on the 8310. I didn't touch the account on my BES though. Any suggestions?
    Last edited by DCookSta; 11-28-2007 at 02:02 PM.

  2. #2
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    Re: 8310 Contact Search Problem

    I know there is a service book for the calender synch on the BES. I think its CCAL something or other. I'm a wondering if there is a service book for the Contacts as well. If so, you could delete that, then undelete. You may try running EA again. Also I am not sure if the BB has a cap on how many contacts it can handle. 11 thousand seems like alot.
    BlackBerry® Certified Support Specialist

  3. #3
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    Re: 8310 Contact Search Problem

    Sheesh... who the heck knows 11k people by name....


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  4. #4
    DCookSta's Avatar
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    Re: 8310 Contact Search Problem

    Regional VP, so I guess he has to have them all, I don't know, seems crazy to me.

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    DCookSta's Avatar
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    Re: 8310 Contact Search Problem

    Spoke with RIM today, they think his contacts are a mess. Too many duplicates and categories for the BB to keep up with. This will not be fun cleaning this up. Someone has been maintaining his contact lists and really have things in a knot.

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