Page 1 of 2 12 LastLast
Results 1 to 15 of 17

Now if I have asked this before in some distant thread, please OH please! forgive ... BlackBerry Storm forum

  1. #1
    terrapin's Avatar
    terrapin no está en línea Stack Pro
    Join Date
    Mar 2007
    Posts
    989

    storm exchange advice needed

    Advertisement



    Now if I have asked this before in some distant thread, please OH please! forgive me. Here goes: I have tried several OS on my Verizon storm - I have wiped it a dozen or so times so the installs have been clean - even reset to factory, then wiped, etc. I also have a few 3rd parties installed - with ever OS and combo of apps, I experience some weird things - pixelated screen for a few seconds, icons appearing when and where they shouldn't be, app error 523, and so on. Other than these quirks, the phone is great - hardware wise.

    Verizon offered to have me bring it in and said they'll overnight me one new in box through Jan. 15. Thing is, I really don't feel like activaing a new one, sending mine back, etc. I would also run the risk of getting one that may be worse.

    In short, what should I do?

  2. #2
    dean0uga's Avatar
    dean0uga no está en línea Stack level 3
    Join Date
    Dec 2008
    Posts
    415
    Quote Originally Posted by terrapin View Post
    Now if I have asked this before in some distant thread, please OH please! forgive me.

    In short, what should I do?
    considering I answer alot of your questions, theres no need for snide remarks... I was simply stating that you had asked a question, I answered it and then you never gave an update then asked the question in a new thread.
    that being said... I would have them exchange it, if they say its going to be new - it can only improve the life of the phone, plus I have only heard stories of people getting better phones with each new one and not the opposite really- I think the ones that came out first were just a little rushed in production maybe
    Last edited by dean0uga; 01-06-2009 at 11:43 PM.

  3. #3
    Join Date
    Dec 2006
    PIN/ID
    AskMe
    Posts
    3,806

  4. #4
    IHateMyTreo's Avatar
    IHateMyTreo no está en línea Stack level 3
    Join Date
    Jun 2007
    Posts
    246
    Seems like you have no choice: stick with the one you have and let 1/15 pass, or switch it out for a new one. If the new one doesn't work, then switch again until you're satisfied. Staying with the one you have doesn't sound like it will make you happy (I wouldn't be), so the only option is to swap.

    I've done it a few times with a family plan with four phones, and it's pretty painless. They send you the new one (you don't HAVE to go to the store) and just send the old one back in the same box. The shipping label is already there. And if you've already gone through the wipe process, activating the new one is nothing comparatively.

    Hope it works out!

  5. #5
    JK64's Avatar
    JK64 no está en línea Stack level 2
    Join Date
    Aug 2007
    PIN/ID
    31BEA254
    Posts
    33
    Give it up like I did and stick with a Curve or a Pearl until vzw gets the 8900!
    I'm sorry but I know that there are lots of opinions on the Storm but I think its just not ready for prime time.. JK~via BB (wap.pinstack.com)~

  6. #6
    archer6's Avatar
    archer6 no está en línea Stack level 8
    Join Date
    Oct 2006
    Posts
    4,996
    I had to return FIVE seriously defective new Bolds before I finally got one that was built right. I'm glad I didn't give up. My suggestion is for you to return it. You paid for a new properly built BlackBerry which is what you should get.

    Good Luck!

    ~via BoldBerry #6 (wap.pinstack.com)~

  7. #7
    terrapin's Avatar
    terrapin no está en línea Stack Pro
    Join Date
    Mar 2007
    Posts
    989
    That's what I am gonna do but I'll be honest, VZW is NOT being too cooperative at the corporate level - My local store people are awesome, but we'll see what happens.

  8. #8
    jdk2's Avatar
    jdk2 no está en línea Stack level 2
    Join Date
    Oct 2008
    Posts
    63
    Quote Originally Posted by terrapin View Post
    That's what I am gonna do but I'll be honest, VZW is NOT being too cooperative at the corporate level - My local store people are awesome, but we'll see what happens.
    "...not being too cooperative at the corporate level" means nothing in regards to the warranty that accompanies the phone. As stated throughout this thread, it's defective, you've paid good money for it and in doing so expect a working device.

    Politely inform VZW customer service to send you a new one and go on from there.

  9. #9
    TheBigNewt's Avatar
    TheBigNewt no está en línea Stack level 3
    Join Date
    Nov 2006
    Posts
    402
    Send it back, it's not right. In my experience Verizon is the worst company for handling dissatisfied customers with returns/billing disputes. They signed my sister up with a contract/phone and she got no voice service at her house in rural CA (they said their map showed she'd get it). She asked to undo the deal, they wouldn't unless she showed that she'd signed a contract with another company (she went with a prepaid phone, the only one that would work). The charged her an early termination fee. Nice.
    BB Pearl, Seidio rubberized case.

  10. #10
    terrapin's Avatar
    terrapin no está en línea Stack Pro
    Join Date
    Mar 2007
    Posts
    989
    as it stands now, they are sending a new one out by friday - will keep you all posted...thanks

  11. #11
    WiseGuy's Avatar
    WiseGuy no está en línea Stack level 2
    Join Date
    May 2007
    PIN/ID
    30490E4B
    Posts
    54
    Quote Originally Posted by terrapin View Post
    as it stands now, they are sending a new one out by friday - will keep you all posted...thanks
    good job. I was in the same boat you were. I had pretty much given up and looking to trade back to a curve. yesterday I played a bit more with it and tried a few things to improve the phone to my liking. Anyway... I finally got it to a point where I could actually type relatively fast or fast enough in landscape mode. That was impressive to me. I think I was typing faster than I did in portrait which I was really dreading. My girlfriend has a curve and we text back and forth all day long and sometimes having to send a long message just sucked to the point where I didnt want to reply to her anymore. I had already done the card trick behind the door which helped and for some reason I thought I would try to add some preassure to the door and trying to bend it a bit. you honestly can not tell I did anything to it and I may just be fooling myself that I actually bent the metal door enough to add more preassure much like the card behind it does, but my typing is so much better! infact just clicking on the screen feels 100% than it already did. Now I figured if this could actually make me happy and so many people seem to be getting better phones after an exchange then why shouldnt I give it another chance? I called VZW this morning and they offered to send me a new phone without a problem simply because I was unhappy with the hardware on this one. The rep even said that she "understands that I would like a proper working phone like I paid for". Unfortunately, she said they were out of stock and took my email address to send me a tracking number as soon as shes able to get it. I'm just happy that its in the record for me to get a new phone and I have 10 days to return my old one after I receive the new one.

    Sorry for the long post, but if I got through this then you shouldnt have any reservations about exchanging the phone for a new one like so many other people have.
    david

  12. #12
    ckrise's Avatar
    ckrise no está en línea Stack level 1
    Join Date
    Mar 2008
    Posts
    4

    Problems

    1. While charging, screen locks up and/or slow response, unable to select, BATTERY PULL REQUIRED
    2. While plugging in charger or audio jack, any spike causes pixilated screen.
    3. When recording video, about 6 seconds in, the device locks up, totally, BATTERY PULL
    4. While plugged into sync cord, receiving a call will cause reboot
    5. Random reboot without knowing why... about three per day
    6. If scheduled for auto-off, auto-on, the antannae does not come back up, have to force on..
    7. If you are texting and an incoming message arrives, red led, and lock-up.
    8. While charging and in bedside mode, screen locks or slow with turning device (accelerometer).
    9. Infrequent typing on horizontal screen while hovering over letters, halo over letter will stay lit, although moved to next letter that is also halo'd, mostly on the letter "C".
    10. While using VZNavigator, incoming calls will reboot phone.
    11. While using VZ Navigator, the 3d view will default to next turn view and lock there until that turn, requiring an exit to VZ Navigator, replan trip and get the 3d View back until the next turn occurs in trip.
    12. When installing a new application, the new icon will be "HIDDEN" requiring you to go to main screen options "SHOW ALL" so that you can see the application shortcut you just installed (OS issue for sure).


    Wife has same phone with no problems.... Just requested a new phone sent to me.
    Last edited by ckrise; 01-10-2009 at 04:36 PM. Reason: DEVICE CORRECTION, I HAVE NEW STORM 9530

  13. #13
    dean0uga's Avatar
    dean0uga no está en línea Stack level 3
    Join Date
    Dec 2008
    Posts
    415
    Quote Originally Posted by ckrise View Post
    1. While charging, screen locks up and/or slow response, unable to select, BATTERY PULL REQUIRED
    2. While plugging in charger or audio jack, any spike causes pixilated screen.
    3. When recording video, about 6 seconds in, the device locks up, totally, BATTERY PULL
    4. While plugged into sync cord, receiving a call will cause reboot
    5. Random reboot without knowing why... about three per day
    6. If scheduled for auto-off, auto-on, the antannae does not come back up, have to force on..
    7. If you are texting and an incoming message arrives, red led, and lock-up.
    8. While charging and in bedside mode, screen locks or slow with turning device (accelerometer).
    9. Infrequent typing on horizontal screen while hovering over letters, halo over letter will stay lit, although moved to next letter that is also halo'd, mostly on the letter "C".
    10. While using VZNavigator, incoming calls will reboot phone.
    11. While using VZ Navigator, the 3d view will default to next turn view and lock there until that turn, requiring an exit to VZ Navigator, replan trip and get the 3d View back until the next turn occurs in trip.
    12. When installing a new application, the new icon will be "HIDDEN" requiring you to go to main screen options "SHOW ALL" so that you can see the application shortcut you just installed (OS issue for sure).


    Wife has same phone with no problems.... Just requested a new phone sent to me.
    Definitely return both devices, this sounds horrible!!!! Hope you get a good one - its well worth it! Im still in LOVE with my storm!(got it 11/21/08)

  14. #14
    IHateMyTreo's Avatar
    IHateMyTreo no está en línea Stack level 3
    Join Date
    Jun 2007
    Posts
    246
    Quote Originally Posted by dean0uga View Post
    Definitely return both devices, this sounds horrible!!!! Hope you get a good one - its well worth it! Im still in LOVE with my storm!(got it 11/21/08)
    Do you mean return the wife too and take her phone?

  15. #15
    EricaJ1073's Avatar
    EricaJ1073 no está en línea PINStacked!
    Join Date
    Mar 2006
    Posts
    10,420
    I think he meant return the defective device. One works flawlessly.


Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •