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It started wtih BlackBerry Storm Is Off To Bit of a Bumpy Start from the ... BlackBerry Storm forum

  1. #1
    j llama's Avatar
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    Thumbs down RIM's Balsillie says you just have to "DEAL" with the glitchy OS

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    It started wtih BlackBerry Storm Is Off To Bit of a Bumpy Start from the Wall Street Journal.

    Verizon and RIM, determined to release the Storm in time for the holidays, rushed the device to market despite glitches in the stability of the phone's operating system, according to people close to the launch.

    RIM co-Chief Executive Jim Balsillie said the companies made the crucial Black Friday deadline "by the skin of their teeth," after missing a planned October debut. Mr. Balsillie said such scrambles -- and the subsequent software glitches that need to be fixed -- are part of the "new reality" of making complex cellphones in large volumes.

    Verizon and RIM provided a software update for the Storm in December that resolved some user concerns.

    Mike Lanman, chief marketing officer of Verizon Wireless, said the company is addressing other user complaints in future releases, such as allowing users to type on a full keypad in portrait mode, rather than a keypad with multiple letters per key.

    ++

    My take...
    This is starting to gain momentum on the web...
    http://news.google.com/news?tab=wn&h...ncl=1297268290
    Forbes, CNET News, InformationWeek, Silicon Alley Insider, Gizmodo, CrunchGear, etc...

    More people need to make noise about this. A device that has bugs like this is pretty goofy if you ask me and I am beginning to grow tired at times of my own device's glitches. I will not give up the BlackBerry, and I probably won't give up the Storm. Just saying for the amount of money I spent on the device, there shouldn't be ONE SINGLE thing wrong with it.

    My .02
    BlackBerry® Certified Support Specialist

  2. #2
    hayden's Avatar
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    As I've been telling them before the launch and at the developer conference back in October put a HOLD on the Storm. It should have been the hard hitter here, this is so sad but when you are introducing something revolutionary to the market (when compared with other BBs), for the first time and ESPECIALLY when there is already a competitor with a "very satisfied" following... you want to deliver it at its BEST. Not perfect, but at the level of quality and functionality that would impress. Aka. the 8900.

    The Strom HAD sooo much potential to deliver for RIM (market wise). The device of it self will still be great as it continues to improve. But RIM has sucessfully turned the minds of the masses who would have eventually switched, against this and maybe any BB touch screen offering in future.

    No, you can't get rid of all bugs before launch, the first iPhone also had bugs, lots of them. However, bugs compared to what? And argualbly it was still more "functional" at launch.

    For example I went out for my wife's birthday over the weekend and so many people were shaking their Storms just to change between landscape and portrait mode, that is inexcusable. Features like QWERTY being available in both layouts should have been AT launch as I had requested.... not now.

    I don't see why the 8900 wasn't put out first to bat (after the bold) and more time spent on a successful Bold launch and then early this year the launch of the Storm in all its glorying. That may have come along and have a far better chance of blowing away or even denting the competition and most of all imprint in the minds of potential customers the quality level of all Blackberry devices.

    I'm very disappointed, the Strom COULD have easily been a home run for RIM. Its about first impressions with an all-new device. Every other great Blackberry did that to pave their way.

    I can't say I didn't see this coming. Nor is this the end of the story. It's just too late now, that's the "new reality"

    Also see: http://forums.pinstack.com/f52/blackberry_storm_delay_no_surprise-92665/

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    is it true that you have to take apart the 8900 to clean the trackball? I dont like that idea, cause mine always gets dirty
    This is my Blackberry. There are many like it, but this one is mine. Without me my Blackberry is useless. Without my Blackberry I am useless.

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    As I have said before RIM don't understand marketing and in the last while they have proved it.
    The storm launch was a disaster plain and simple. No matter how much they improve it the damage is done. And all this to get the phone out early. Shame on u RIM. U knew it was not right but went ahead with the launch.
    ~via BB (wap.pinstack.com)~

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    Les
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    I have to agree with Hayden and J llama. The storm was the wave of rims future to compete with the iPhone. I still think it has potential to be better then the iPhone. But with the bad reviews which then causes word of mouth to be bad. This makes one wonder if it is able to get past that negativity and take the world by STORM.

    Anything electronic base has issues. This is why the systems are made with OS's so they can be fixed through updates. People need to give it time and have faith in the product they purchased. In time this device will be one to compete against in stead of the iPhone.

    Even though I have minor issue I still would not trade my STORM for anything.

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    the 8900 trackball doesnt get dirty as easily because of the new material and the color.

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    hayden's Avatar
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    Quote Originally Posted by ranxoren View Post
    the 8900 trackball doesnt get dirty as easily because of the new material and the color.
    Thanks. Also the Bold has similar design but the same old material. I'm not sure how it works but a few times i feel dirt or something in it and i just roll it arround and it almost seems to clean itself. I have to research this and open for myself to see where the dirt goes but it seems somehow to be selfcleaning or at least resistant. Lets hope the Bold adopts this.

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    hayden i have to agree, when i was using the Bold, the trackball definitely didnt get as dirty as a Curve altho i was using both for the same time frame (3-4months)

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    Android looks better and better every day. I'm looking forward to seeing the new Samsung device and the G2 this summer. Of course, VZW will not deal with Android. Too bad for VZW. Once Android is finished with their new email push (non gmail) for work accounts it's going to be a device to be reckoned with. I just read that they have exchange server up and running, just a matter of when it will be released.

    I had that G1, and outside of battery issues early on, for a new device it was very well executed. it's ugly... but it worked. And worked well.

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    j llama's Avatar
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    I wonder why didn't RIM go with the Black trackball from the beginning. I always hated showing people my BlackBerry and the cool things it does with the dingy trackball.

    I understand RIM was trying to push their 4th Quarter numbers for the end of last year, but I feel by releasing so many different devices at roughly the same time, (Storm, Bold, Flip) they shot themselves in the foot.
    BlackBerry® Certified Support Specialist

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    Quote Originally Posted by j llama View Post
    Mr. Balsillie said such scrambles -- and the subsequent software glitches that need to be fixed -- are part of the "new reality" of making complex cellphones in large volumes.

    I'd read in a different forum someone telling various 'complainers' that this was the new reality and that consumers should expect bugs and glitches and not complain when a new device has them. My reaction was, why?

    If I paid for a device with 10% counterfeit bills and said, "Yeah, it's impossible for me to get it 100% right, you should expect some problems, but don't worry, I'll sort it out eventually just enjoy what you can use now," I'm guessing the companies wouldn't appreciate it. I can see why companies want to train consumers to expect and put up with glitches, but I can't understand why I would possibly go for it. I will forgive some glitches cause I know enough about programming and electronics to know how many variables are involved and how difficult it is to solve every issue, but I won't put up with an attitude that says a device should be delivered to a consumer with issues, and then fixed down the road.

    The thing about companies with this attitude is they don't realize how much they're shooting themselves in the foot. They may make the sale on the newest device they rolled out, but they will also lose customers (Sometimes for life) who found the phone unuseable and were disappointed by it.

    Any company that took the attitude, "We will deliver fully-funtioning devices to consumers" would quickly rise above their competitors.

    RIM, please revert back to your old ways of thinking about device quality, and leave the "new reality" to the makers of the blueberry.

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    RIM Co-CEO Balsillie Says Buggy Smartphone Software Is The “New Reality

    RIM Co-CEO Jim Balsillie Says Buggy Smartphone Software Is The “New Reality”

    In a Wall Street Journal Interview, Research in Motion co-CEO, Jim Balsillie, when referring to the rocky start that the BlackBerry Storm has endured due to software glitches actually said this is part of the “new reality” of making a complex cellphones in large quantities.

    I actually said outloud, “He said what!”, when I read this. Maybe it is just me but it almost seems like Balsillie is telling us that new BlackBerry devices riddled with software bugs almost to the point of failure are to be expected from now on.

    Did RIM not pay attention at all to what has happened to Palm over the years? If this is RIM’s attitude when it comes to making cool devices that just work, they may get a a front row seat as it happens to them.

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    WOW DID RIMS CO-CEO really go there on record in front of all Blackberry Users worldwide

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    bold's trackball did get dirty...or maybe I am just dirty... not sure... but having the black one is so much more logical. I would prefer the black ball with maybe a glowing ring around it or something....

    Agree totally that RIM is shooting itself with 'IFFY' software and with the storm, they should have absolutely waited to make the OS better.

    Also agree with the rollout order that would have made it easier for RIM. Bold, Jav, then storm. Storm had way too many new things included that of course the OS would need more testing etc and the device could have been outstanding for company if the OS was better and more stable.

    Can't believe he said its the new norm...... UGGGGG

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    Berryadict's Avatar
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    ~via BB (wap.pinstack.com)~
    Well, we've got two guys at the top there that had made a mountain of dough already. Their product was well respected by professionals, and enjoyed a well earned reputation for stability, security and communication.
    So where did the rationale come from behind the lack of concern for build quality and dumping buggy phones on the market?
    Incidentally, the "Atomic" trackball is dark grey. That's the only difference between it and a conventional one

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