Page 3 of 3 FirstFirst 123
Results 31 to 44 of 44

Originally Posted by wffjr3782 yeah mine has trouble clicking on the edges now..... i got ... BlackBerry Storm forum

  1. #31
    archer6's Avatar
    archer6 no está en línea Stack level 8
    Join Date
    Oct 2006
    Posts
    4,996

    Advertisement



    Quote Originally Posted by wffjr3782 View Post
    yeah mine has trouble clicking on the edges now..... i got it over the phone with a verizon customer service rep. and i officialy got it on the 8th of december. so i have 30 days to maybe get a new one? can i just got to an official verizon store and show them the problems and get a new one? i dont want a refurbed piece of crap, do they have to give me a new on inside the 30 days?

    B
    Hopefully you've saved every bit of packaging, if so I would put it back in the box exactly as it was when you received it. Then I would take it back. Be very courteous & nice to them so that they _want_ to help you. Then just be very matter of fact with them. You have a defective phone and are _requesting_ a new one.

    Do not even use the word refurbished. And it they tell you that you must send it back, tell them you travel & that will not work for you. In my case it's true - I do travel. And when I explain that to them they are very understanding, plus by then I have built a rapport with them using what I call "kill em with kindness". After all, they get a lot of a lot of angry difficult people coming in with problem phones of all makes. Therefore when they have a "nice" customer to deal with they enjoy helping out.

    That's my experience and I've had good results with that approach. Now in the event that they do not want to work with you, just thank them, leave & go to another store. You can get this done, I'm confident. Also don't forget that you always have the option to reach out to the store mgr.

    Good Luck!

    sent via BlackBerry Bold #6
    ~(wap.pinstack.com)~

  2. #32
    Join Date
    Dec 2006
    PIN/ID
    AskMe
    Posts
    3,806
    What Archer said basically is the only way to go.

  3. #33
    austinstout's Avatar
    austinstout no está en línea Stack level 2
    Join Date
    Oct 2008
    Posts
    86
    O yea... man if your not happy within the 30days and if they say the screen issue isnt a problem I just use " its randomly shutting of" and thats a software thing and they HAVE to give you a NEW one in the 30days!!!! So what they do is you brng it in.. they have to "look" at it and then they order the phone to their store.. you do NOT have to give them your phone until they give you your new one... I have my 1st phone now until tuesday when then one comes in and I go exchange it... the strom is the only phone they just wont ship you a new one over the phone..... I know cuz I have done it 6 times with my old curve
    Newb.... But learning something new everyday

  4. #34
    austinstout's Avatar
    austinstout no está en línea Stack level 2
    Join Date
    Oct 2008
    Posts
    86
    I cant wait to get this new one... this landscape junk is getting to me... and like I always have the "star" in the sms message.... even tho there is NO message... and the yahoo thing says its not signed in ( the icon is asleep ) bu when I click the icon it is signed in... hopefully we will get another update sometime in the near future? Any of you bb experts know of any in the mix??? maybe a lil inside info? eh eh??
    Newb.... But learning something new everyday

  5. #35
    tommy0178's Avatar
    tommy0178 no está en línea Stack level 1
    Join Date
    Jun 2008
    Posts
    12

    Telus Screen Issues

    Interested to hear if any Telus users have exchanged their STORM for a new one (under 30 days) due to storm issues?

  6. #36
    terrapin's Avatar
    terrapin no está en línea Stack Pro
    Join Date
    Mar 2007
    Posts
    989
    No, it's fine. You do NOT have a bad screen and that's normal. The build of this phone, imagine this, is like having a big centered "spot" in the middle of the phone so you should expect the "best" clicking right in the middle - The edges will be a little less but still should audibly click - I really wouldn't worry about it bro.

  7. #37
    Join Date
    Dec 2006
    PIN/ID
    AskMe
    Posts
    3,806
    Quote Originally Posted by austinstout View Post
    I cant wait to get this new one... this landscape junk is getting to me... and like I always have the "star" in the sms message.... even tho there is NO message... and the yahoo thing says its not signed in ( the icon is asleep ) bu when I click the icon it is signed in... hopefully we will get another update sometime in the near future? Any of you bb experts know of any in the mix??? maybe a lil inside info? eh eh??
    a couple of us know things indeed but whoever knows anything is under NDA and wont say anything sorry.
    .83 is where its at right now and its running smoothly load it up on your new phone and youll be good to go

  8. #38
    austinstout's Avatar
    austinstout no está en línea Stack level 2
    Join Date
    Oct 2008
    Posts
    86
    Quote Originally Posted by ranxoren View Post
    a couple of us know things indeed but whoever knows anything is under NDA and wont say anything sorry.
    .83 is where its at right now and its running smoothly load it up on your new phone and youll be good to go


    Where would I acquire this illusive .83 and I forgot. how do i delete the vendor file? So load it onto the desktop.... and go thru and just delete the file? No hiccups with a verizon phone?
    Newb.... But learning something new everyday

  9. #39
    dean0uga's Avatar
    dean0uga no está en línea Stack level 3
    Join Date
    Dec 2008
    Posts
    415
    google is a good search engine... and the vendor.xml is located at program files/common files/RIM/app loader
    and open the loader.exe to upgrade the OS - dont use the DM

  10. #40
    austinstout's Avatar
    austinstout no está en línea Stack level 2
    Join Date
    Oct 2008
    Posts
    86
    Quote Originally Posted by dean0uga View Post
    google is a good search engine... and the vendor.xml is located at program files/common files/RIM/app loader
    and open the loader.exe to upgrade the OS - dont use the DM

    Man I thought google was a one of those fancy porn sites.... sounds like something you would say when you are staring at someone... hahahha really tho I thought maybe there was a link on here... searched and didnt find so thats why I asked. Thanks for the tip tho.
    Newb.... But learning something new everyday

  11. #41
    catstide's Avatar
    catstide no está en línea Stack Professional
    Join Date
    May 2008
    PIN/ID
    wut?
    Posts
    6,673
    it is against forum rules to ask for or post links for beta os. they haven't been released by RIM so they are not "legal" at this time.

    the google comment was not meant to be mean...but a subtle hint.
    lighten up...life's too short

    my favorite cydia apps and hacks

  12. #42
    archer6's Avatar
    archer6 no está en línea Stack level 8
    Join Date
    Oct 2006
    Posts
    4,996
    Quote Originally Posted by catstide View Post
    it is against forum rules to ask for or post links for beta os. they haven't been released by RIM so they are not "legal" at this time.

    the google comment was not meant to be mean...but a subtle hint.
    Well said, catstide!

    Plus half the fun of PinStack is the friendly environment, great people, and when read carefully, the subtle hints....

    sent via BlackBerry Bold #6
    ~(wap.pinstack.com)~

  13. #43
    austinstout's Avatar
    austinstout no está en línea Stack level 2
    Join Date
    Oct 2008
    Posts
    86
    geez... So i got my new phone... os is a lil slower and the screen is stiff as (*&^% ?????? am i crazy or what?
    Newb.... But learning something new everyday

  14. #44
    Join Date
    Dec 2006
    PIN/ID
    AskMe
    Posts
    3,806
    Hmm update it to the latest OS and start using it. Give it a couple hours lol at least !

Page 3 of 3 FirstFirst 123

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •