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I did a search in the forums and didn't find anything on this one. I ... BlackBerry Storm forum

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    bonbon622's Avatar
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    Question Email Attachments - Can't Open Photos

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    I did a search in the forums and didn't find anything on this one. I can't open photo attachments sent with emails. When I try, I get the following message:

    "Request cannot be completed. Service book information not found."

    A red clock icon appears to the right of the file and nothing happens.

    Has anyone else experienced this and is there a known fix for it? Any help would be appreciated!
    Last edited by bonbon622; 02-20-2009 at 10:57 AM.

  2. #2
    bglawrence's Avatar
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    What carrier are you using with your storm? If not Verizon or Vodaphone, have you downloaded the generic service books for Tmobile or ATT?

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    bonbon622's Avatar
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    Quote Originally Posted by bglawrence View Post
    What carrier are you using with your storm? If not Verizon or Vodaphone, have you downloaded the generic service books for Tmobile or ATT?
    I'm using Verizon.

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    have you called and asked them to resend service books?

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    Quote Originally Posted by bglawrence View Post
    have you called and asked them to resend service books?
    No, I'll try that now and respond with the results. Thanks!

  6. #6
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    Smile

    It worked! Thanks for your help!

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