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I have a problem with my Blackberry Storm and the call log. Incoming calls are ... BlackBerry Storm forum

  1. #1
    statustray's Avatar
    statustray no está en línea Stack level 1
    Join Date
    Dec 2008

    Question Call log problem and "Uncaught exception...."


    I have a problem with my Blackberry Storm and the call log. Incoming calls are being logged, but outgoing calls are not being logged.

    Now here is the troubleshooting steps I have taken:

    1. From the Storm main screen, I press the "SMS and MMS" icon
    2. I press the blackberry button
    3. I select "View Folder" link
    4. I select "Phone Call Logs" link

    Now after about 1.5-2.0 seconds, I get a popup that states:

    "Uncaught exception: java.lang.NullPointerException"

    w/the OK button

    5. I press the OK button, and the message goes away.

    Ok, with me so far?

    When I open the call logs the normal method, by:

    1. Press the green phone button on the Storm
    2. Press the call log icon
    3. It displays the calls but if I dialout on a number, it does not show the call.

    By the way, one other thing, I get the error message every time I boot up my telephone. This started on Thursday of last week. I have not installed any other software during this same time period and the "Call Log" was working fine ever since I received my Storm back in December.

    Any ideas???

    Thanks so much in advance.

  2. #2
    GaBulldog's Avatar
    GaBulldog no está en línea Stack level 3
    Join Date
    Dec 2006
    First Question would be, have you installed anything new recently onto your phone? Such as a theme or app?

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