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When using DM 4.7.0.32 and my Storm with 4.7.0.78, I receive an "unknown error" when ... BlackBerry Storm forum

  1. #1
    myticket's Avatar
    myticket no está en línea Stack level 2
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    Backup Error

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    When using DM 4.7.0.32 and my Storm with 4.7.0.78, I receive an "unknown error" when trying to backup the device. It always terminates and the "unknow error" message appears when the backup process hits the"bluetooth options" part. I have tried emptying cache and memory cleaning, but this does not help. Any ideas?

  2. #2
    RogerG's Avatar
    RogerG no está en línea Stack Administrator
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    myticket,

    I'd first recommend uninstalling DM 4.7 from your computer. This version still has a few kinks to be worked out in my option. There's a thread in the FAQ link in my signature with details on how to do a clean uninstall of DM. Then I'd recommend DM 4.6 and see if you can do a successful backup.

    Regards,
    Roger

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